Starbucks

"This location needs to be closed, they are charging for all size of icewater now, so says the short blonde claiming that i should've been charged last time i was there for water too. Water is always FREE at Starbucks! unless corporate can't even keep good on that promise now? I think the manager/management needs to be corrected by corporate at this location, they are killing business!!!"

"Nothing on nitro and the store just opened. Do better please. Or just take it off the menu. The location in Macys"

"The stars speak for themselves. Its literally called Starbucks"

"We've already complained to corporate about this location. And I only recieved a refund of $12 instead of the full $20.06. My sister forgot to mention to them that these girls were sneezing over our drinks. Whether or not they were pretending to so, is unprofessional. It was a day to enjoy with our cousin who traveled overseas, especially since it was our first Christmas outing without our mom who passed away this year. We asked for a simple alteration which we have ordered at every location just fine but these Starbucks employees decided to give us a mocking attitude and "spit" all over us. Usually I'm on the side of retail customer service and food service but this was the worst we've experienced at a Starbucks. We come here for their customer service but they basically spat in our face. At the end of the night no one finished their coffee because we felt uneasy about what they've done."

"Customer service… just WOW. And not in a good way. Los Alamos location made my coffee wrong, I didn’t taste my coffee til I was already on the freeway. Made my grande coffee with splash of cream and 2 sugars with 1/2 the cup of cream instead. I was close to this Starbucks location in the mall next to Old Navy and just asked if I could be poured a new cup, and showed them a full cup of cream. The girl behind the counter stared at me blankly , rolled her eyes and said I have other ordered I need to make and walked away. Another worker asked to help, I explained again and she made a huge deal. “We can’t do that, we can’t just be remaking orders” I’m like really!? It’s not a latte, with a shot, I’m not adding syrup….it’s just a coffee with a splash of cream and 2 sugars, I can show you my order. She poured the coffee and kept repeating herself. LOOK, I get it! But it’s just a plane coffee, trust me I will never go back to this location again! I plan on writing corporate because the Starbucks in this area in general lack customer service. The employees always have a chip on their shoulders. Corporate needs to pay them better or do more employees bonding or incentives to have good customer service. Take a lesson or 2 from the San Diego locations."