McDonald's,

29015 Newport Rd, Menifee, CA 92584, United States

"If you ever come to this McDonald’s past 10pm they will absolutely do whatever it takes to to not sell you food. I’ve had the following excuses at the drive thru. 1.Our credit card machine is down only accepting Cash. 2. We’re only accepting cards 3. We don’t have coke,sprite, or anything besides some other sodas. 4. They’re already closed when the drive thru is open late. I’m sure I’m not the only one who has dealt with this situation. Nobody is forcing them to work at mcds they’re getting paid for a job which is serving people!"

"The team went the extra mile. My girl got a duplicate toy in he happy meal. She politely asked to exchange it and the staff went back and got her the one she wanted. She was so happy. It made our day."

"I hate to write negative reviews, but my experiences at this McDonald's compel me to speak out. The quality check on orders here has seen a consistent decline over time. Almost every time I bring my family here, the orders are wrong, but last night's experience was by far the worst. We ordered burgers with extra condiments, and not only were the additional requests neglected, but there were no condiments on the burgers at all! When I informed the employee at the window, they were apologetic and asked us to wait while the order was corrected. Ten minutes into waiting, I decided to walk in and see the cause of the delay. I stood at the counter, expecting service or at least acknowledgment. However, I was completely ignored. After ten more minutes, an employee (who I assumed to be a manager) finally approached. After briefly checking the chute, she simply walked away without addressing the issue or offering an explanation. The ordeal continued as more minutes passed, and I was still standing there, waiting for my food. People who were dining inside even started approaching me, perhaps feeling sorry for the guy who seemed to be perpetually waiting for burgers. It took almost 30 minutes just to get burgers with some extra pickles and onions. What's worse? I received no genuine apology or a hint of remorse for the unnecessary wait and confusion. Dear owners of this McDonald's, this is not just about a one-time inconvenience. It's indicative of deeper issues in operations and service. It's high time to introspect on the waste being generated due to such oversights. This experience was a letdown, and I hope no other customer has to go through this level of inconvenience at your establishment. Update - I'm revising my initial one-star review after a recent encounter with Julie, one of the managers at this McDonald's location. During a conversation, I shared my previous unpleasant experiences at this establishment. Julie's response was incredibly positive and empathetic. She expressed genuine embarrassment and extended a heartfelt apology, assuring me of her commitment to rectifying any issues I might face in the future. She encouraged me to directly approach her for any concerns. What struck me most was her attitude towards feedback. Julie emphasized the importance of constant improvement, showing a sincere appreciation for all kinds of feedback - be it positive, negative, or neutral. This conversation was a refreshing change and gave me hope for better service. Encouraged by this interaction, I decided to revisit the establishment. To my pleasant surprise, I noticed a remarkable improvement in the overall service quality compared to my last visit. This positive change is a testament to Julie's dedication and her ability to make a real difference. A big shoutout to Julie for her efforts in turning around the customer experience at this location. Her proactive approach and willingness to listen and act on feedback have significantly enhanced my perception of this McDonald's. It's heartening to see a manager who genuinely cares and strives to make a positive impact."

"Went there yesterday outside was clean minus the biker kids hanging out in front. Service was great restrooms were clean. Frenchfries were hot cause anyone who goes to a McDonald's knows it's a hit or miss sometimes lol..Overall a good experience. Side note: For the people rushing to use the restroom. You will need someone to buzz you in into the restroom."

"This McDonald's is very kept up and very clean. Came in at 7:00am and surprisingly it was very busy but they were very friendly and fast. Got us in and out really quickly. Cashier was super friendly and had a terrific positive vibe. Made me have a positive vibe too. Thank you everyone at this McDonald's location for the great experience, service and awesome breakfast."