Starbucks 3801 West Temple Avenue, Pomona, CA 91768

"Make sure to order your drink at least an hour ahead. They take forever to make your drink and are not the friendliest employees."

"forgot about my drink completely 2 days in a row, 30 min wait both times"

"I've gone here a lot of times. 9/10 drinks that come out of here are either flat out wrong or taste nothing how they're supposed to. Im pretty sure the management tells them to cut costs by just not adding toppings or syrup. Come here if you want disappointment."

"I came here a few times. Honestly it is what it is. This seems to be an official Starbucks store as they take stars and rewards and have a barista and store manager system. Have not seen any shift leads. The 5 times I’ve been here they got my drink wrong 100% of the time. Nothing complicated they always forget to put sweetener on iced coffee, although you asked for sweetener. Please try your drink before you leave. Also they tried to overcharge me. Store manager was not sure how to refund I let it go and said is fine 7$ dollars for one drink haha."

"I’ve been to this location several times and usually the service is slow. There are definitely large crowds during rush hour(s) but even during non-peak hours the service still lacks in swiftness. If it were only the lack of swiftness I would give it a 3 star because the customer service could also improve, especially for a corporate giant like Starbucks who brands themselves as an “experience.” But I really have to give them 2 stars because 9/10 when I come to this location it’s messy and there are no napkins. The whole aspect of this great experience gets hindered behind all of these issues ! Please do better because the customers come back for the experience and I’ve personally seen many people walk in but then walk right out because of some of these problems. I will give them this : the drinks taste as they should and the location is convenient for students / people on the CPP campus."