Panera Bread

"It’s my first time visiting this place. It’s extremely clean and staffs are so friendly. I probably report this site as the very first Panera in this area."

"ChatGPT 3.5  You Pls reword my review of Panera restaurant after a terrible experience: I have been a long-standing customer of Panera. Today was pretty upsetting, and it upset me enough that I am sharing my experience as a warning for anyone who places a mobile order. I placed a large mobile order from Panera from my family today after a long day of a volleyball tournament. I had 3 hungry kids and 4 hungry adults. As soon as the order was processed, I received a prompt that there was a new estimated pickup time for my order; a whole hour later! I contacted the store to find out if this was accurate. I kept my calm even after hearing from the store manager that it would indeed take 1 hr due to the order size. I had my husband drive to the location at the hour mark. He informed me that he needed the order # because it appeared that the order was not there. I sent a screenshot of the order number. He spoke with the store manager, who explained that no one verified the order number with the guest who took my large order. Another guest with the same last name took my order! The manager proceeded to explain to my husband that they would re-make the order. I asked if they offered to do anything in an attempt to rectify their error. He told me they offered to provide additional pastries. I called the store immediately. It took several phone calls before I got a live person on the phone. Luckily, it was the same store manager that I spoke with earlier. He reiterated the same, nothing else he could do. I explained how upsetting it was to not be taken seriously as a customer. My order was about $190. After waiting on hold for some time, he informed me that half my order was being refunded. It's upsetting that I had to go through all of that. The customer service was definitely lacking. When our food made it home, we realized the order was wrong. Some of the soups ordered were not there and were switched for another. I dont know that I will go back to this store."

"We went to panera tonight and the service was great! Alexis at the register was very friendly! And there was a Worker, I didn't catch his name, but was super helpful. He wiped down our table even though he was busy with other things. And I asked to replace my bread with softer bread, since I just had a root canal, and he quickly switched it out no problem! They made our night! Food was great too!! Thank you Panera staff!"

"Bought Bread Bowl with Chicken rice soup. Quite light on soup. Maybe 5 Oz soup portion. $12 for mostly bread, dissapointing."