Starbucks

"This is my local Starbucks and they are always so fast with orders! I never get drive thru because it’s usually very busy and the line goes into the street. Even when the drive thru is busy you can walk inside, order, and get your drink in a few minutes! This also seems like a great place to come and study. A great Starbucks!"

"Love me some Starbucks and this location does a great job representing the brand!! Coffee was hot, food was good, service was fast."

"The coffee tastes bitter, I reported it and they remade my latte. Thank you"

"Waited 20 mins for my drink that I ordered on the app. My order was placed around 9:15 and set to be ready by 9:28. I got there around 9:32. I ordered 4 hot items and 1 cold item. The cold item wasn't ready so all the hot items sat there and got cold. I asked for them to be remade or reheated while I waited and extra 10 minutes for the cold drink to be made. I had to mention this 3 times before they finally took another 7 minutes to make it. Alvira acted like it was a huge inconvenience to reheat my order or even make the caramel ribbon crunch I ordered. She was very rude and unprofessional and honestly was not held accountable by her supervisor Jake. As I was asking Jake what her name was, she came all the way back to our area, while she was near the drive-thru area, to interject and say her name loudly with such venom. She was escalating the situation and the manager sat there and allowed it. I thought this was so disgusting as I had my child there with me and all the other customers got to witness me being "told" by this employee. I saw the patience they had with other customers, as the other customers had a few concerns with their order as well... So I know they are capable. Jake even told me "well we are busy" as he prioritized other customers that came after me. To me this felt like an explicit bias and an opportunity to treat an African American customer horribly. The way Alvira acted, I felt it was very much personal. Jake as the leader, could have listened and apologized for the lack of customer service, for me waiting for about 20 minutes for my order to be made accurately and the aggressive employee, who made it a point to be extremely hostile towards me in front of him and other customers. Alvira was very entitled and self righteous when I gave her the same attitude she had been trying to give to me. Jake was very flamboyant and could careless how the customer was being treated in that moment. His attitude perpetuated her behavior. They both could greatly benefit from sensitivity, customer service and personal development training at the very least because this is a true display of power and "I can say what I want and do what I want at work and not get in trouble." There were so many missed opportunities here for the two of them to do the right thing and do better considering they were wrong for having me stand there for 20 mins in the first place."

"i did a mobile order and i went a few minutes after the time given to not be to much and they took 20-30 minutes more to complete it and forgot 2 more drinks and took like 10 minutes to complete those 2 drinks. The workers seemed very inconsiderate of those on mobile orders. Also i went inside the store because i thought it would be faster and several cars in drive thru left long before me."