Dunkin' 23771 El Toro Road, Lake Forest, CA 92630

"This location sells you old donuts that were left in the refrigerator overnight. Came early Sunday morning and ordered a dozen donuts for $16. I guess they had pre made boxes just sitting there because they instantly gave me the box upon paying. When I got home and looked at the donuts, it felt like a slap to the face for $16, cold wrinkly donuts. Sometimes, you forget that this is a corporate place where the employees just don't care. Gotta start supporting mom and pop shop where they take pride in their business."

"I’ve been to this Dunkin Donuts twice within a week and first they gave me my order and forgot to give me the sandwich I ordered thankfully I double checked my bag before leaving and made sure I got the sandwich I paid for and then today I’m eating my food and I had order/paid for two things of hash browns and I kid you not one of the bags only had THREE hash browns in it and the other only had TWO. I’m very disappointed with the lack of attention the employees at this location have while doing the job they’re paid to do. I used to frequent this Dunkin and I’m sad to see they’ve hired people who just simply don’t care to do their job properly and it’s unfortunate to see the service has gone down hill so much. I will most definitely not be returning to this location.!"

"This Dunkin location is amazing!! Their weekday morning crew is so friendly when taking drive-thru orders, and the food/drinks always come out really fast. Side note: their fall seasonal Apple Crisp refresher with green tea was the most amazing drink of all time, I hope they make it a regular refresher flavor."

"Fast service and always make my coffee the way i ask. Edit: Today the barista offered to make both of my pups a puppachino at the pick up window! Absolutely so sweet of her. They enjoyed them immensely! She then gave me a compliment that made my day. Still 5/5, thanks dunkin ;)"

"As a frequent customer of Dunkin' from east to the west coast, I have generally never really had issues at any of their locations. However, this specific Dunkin' location has managed to screw up consistently over the many times I come here every week to couple weeks, not only with my own but also other people's orders as well, friends and strangers alike. Although there are some capable staff members here, I'd say it wouldn't be enough to justify the lack of attention paid to customer orders, as there were many times I had to let mistakes such as a missing donut to incorrectly made drink several times, however, it has finally come to the resort of writing a review due to how badly they can mess up your order (such as whip cream instead of foam for foam coldbrew and not enough cream cheese on an untoasted bagel requested toasted, clear efforts of laziness, etc.) more often than you'd expect... Although myself and others have wasted so much money here on terrible service, unfortunately Laguna does not have many Dunkin' locations around, therefore I keep having to resort to this place, and I heavily caution any of those looking to come to this location in the future."