Panera Bread,

8152 E Santa Ana Canyon Rd, Anaheim, CA 92808, United States

"I have been coming to thisPanera Bread for a couple of weeks now and they’ve always been beyond gracious and service minded. As being new to the area the hospitality and warmth is well appreciated. Thank you! Also, the Chipotle Chicken Avocado Sandwich is a definite YES!"

"Fantastic location! There is a great amount of seating outside that is nicely blended with shade and sun; easy access from the parking area as well, which has plenty of spaces. The Deli Turkey sandwich is divine! The mustard sauce is delicious and the bread is light and easy to enjoy all flavors in the sandwich. The flatbread is a good option if you want a pizza hybrid type of meal. I would highly recommend this location to anyone in the area based off of the quality of food and the cleanliness inside and out….a great experience!"

"I have been a fan of Panera Bread before the introduction of pizza in 2006 and have used the location in Anaheim Hills for many years, generally ordering pick-up. My go-to favorite is the Chicken Almond sandwich, followed by certain bakery items. I also favored the pizza products but had not ordered it in quite some time because the quality of the product had seen better days since it’s introduction, but this time I decided to try it, hoping they had improved on the quality. Another thing I noticed at this location is the quality of service has deteriorated significantly, except for the front counter staff who always seemed helpful with a smile. I placed my order online and arrived at the designated time (4:00 p.m.) for pickup. They have what is called Rapid Pickup and I looked and did not see the order initially, so I went to the window. I’m standing there looking at two employees, who just ignored me completely, so I went back to the Rapid Pickup and found my order on the bottom shelf, which was not hot any longer, but room temperature. Again, this is not the first time I have experienced this kind of service at this location. Many times, I had to ask my order status, only to discover it was sitting on the interior table waiting to be moved to Rapid pickup and when handed to me, I got the impression that I was disturbing the preparation staff. I have the remainder of a gift card, which I will use to purchase bakery items, even though some of their quality has also gone downhill. After that I will take my trade elsewhere where the food is better along with the service. See pictures below of what is advertised and what I received after re-heating."

"This crew are like those in the sleeping town. It is not that they don't care, or care; just in an ongoing siesta. They don't want the job, but they don't like to lose the job. Either way doesn't bother them. And the joint is mostly empty or dispersed. To the owner it is like they could open or close it, while having caffeine, sugar or whatever please their day!"