Boot Barn

"This store is great.best boot selection I ever did see.great service ajso."

"I returned a vest at the Hollister store. They called the Salinas store and were told they had 2 in the size I needed. I drove over here, from Hollister... 1. It wasn't brought up to the register for the hold. 2. THEY DIDN'T EVEN HAVE MY SIZE!"

"Super friendly and helpful staff! I think I tried on every boot in my size and never felt rushed."

"I rated the Salinas Boot Barn with a three star because at the end I did get great service but unfortunately prior to the great service I did not from three staff members. I have to say I have been a customer for so many years but the customer service has always been an issue. They keep hiring young staff who are more interested with flirting with their customers. Was there again today and asked three young girls for some assistance to check if they had a certain boot in another size. They all at different times said no and walked away. I asked a young man name Alex Gomez and he was very professional and provided me excellent customer service. Alex also processed my online order from his work hand held tablet and did not send me to the front to process at the register. I commend Alex for his efforts to get me what I was looking for. I also spoke with a manager who listened but didnt seem to care about my bad experience at the store. She listened but didn’t ask any questions on the staff who did not provide good service."

"The manager would not give a refund. She was taken the boot cream I tried to return, she was in the far corner so I don’t know if she touched it so I wouldn’t return it or if it was already touched when I purchased it since I never opened it. But she said it looked like it had been touched and would not refund $7. I don’t like being called a liar, especially over $7. Very unprofessional, just like her very low V-neck shirt with her push-up bra that almost had the two girls falling out. Don’t feel thats appropriate if you are the manager but what do I know. Never going to Salinas Boot barn again."