Hayward Lumber 236 Higuera Street, San Luis Obispo, CA 93401

"Russel and varian were extremely helpful. They got lumber special ordered for me and did so while maintaining excellent customer service."

"Don't be put off by poor reviews, Hayward Lumber is big, they have pretty much exactly what you want, at least when it comes to Lumber (that's the name of the business after all). We very nearly didn't go here because of several bad reviews. All I can say is that the reviewers must have been unlucky, because the experience my wife and I had was outstanding. As far as being helpful, one of the staff went out of his way to walk across the yard to seek us out to ask if we needed help. When we outlined our requirements, he guided us to another part of the yard and found us the most cost effective option, which turned out to be exactly what we were looking for. The checkout staff were also helpful and friendly, this will certainly be my "go-to" place for lumber in the future. One word of caution, because they mainly deal with large contracts/contractors don't expect the "Ace Hardware" treatment if you go during their busy times, we went when it was quiet and there were staff available to help."

"Worst customer service ever!! When calling Hayward in SLO, they make you feel like you’re bothering them and are very impatient just having a conversation about material materials that were ordered and should have been in days ago!! I have called four times in the last two days in twice I was told they would call me back within an hour and never called back"

"Absolutely horrible customer service. Extremely unknowable and rude staff. They are unable to answer product questions and speak to customers in an overall bothered/rude tone. I was using Hayward as a vendor for the construction company I am a manager for and was spending tens of thousands of dollars there monthly. I will no longer use this vendor as a result of their terrible customer service/rude employees! Save yourself the trouble and use miners or home depo where the employees are polite and helpful!"

"I've walked into Hayward twice now and I will not be walking in a third time. Both times I've gotten absolutely no greeting or some kind of acknowledgement. It's almost as if they don't want you to buy anything. We were looking to buy a few doors for our home but we'll be looking in Home Depot instead. Save yourself the time and go to Home Depot or Miner's."