Gold Coast Collision Auto Body & Paint

"Gold Coast Collision Auto Body & Paint is simply amazing! I have had the privilege of working with them on multiple occasions and every time they have exceeded my expectations. Their work is top-notch and their attention to detail is unparalleled. They recently helped me with a truck and even though the mirrors were backordered, they kept me informed every step of the way. They went above and beyond by letting me take my truck home after painting it and then fixing a new dent my daughter had put in on a subsequent visit. I am blown away by their level of commitment to customer satisfaction and their passion for their work. They truly are the best in the business and I would recommend them without hesitation. Thank you, Gold Coast Collision, for consistently providing outstanding service and delivering beautiful results. You are simply the best!"

"If I was able to give zero stars I would! Where do I begin, well August 12, 2022 I dropped my car off to this shop for MINOR front bumper damage. I was told I would have the car back “within few weeks”… October 17th, I go see the car in person and there’s a long scratch along the whole passenger side. I bring it to their attention and they did have it buffed out.. Well finally November 18th, excuse after excuse.. months and months and months of waiting (3 to be exact) my vehicle sitting outside, packed on with dirt from rain and wind. My car is “done”. I go to pick it up a few minutes right before closing and I look over the repairs they did, then as I look over my whole car I notice TONS of swirls/scratches ALL over my car, it was all muddy and dirty from their workers, my brand new wheels water spotted and brand new lug nuts rusted. Mind you, I’m getting rushed because they are “closing”… I wanted to speak with the “person in charge” that was handling my vehicle since I dropped it off, but he had the day off (coincidence). I immediately took pictures and videos And I contacted Victor via email. I took my car back on November 22nd when Victor was there. He immediately and repetitively apologized. He stated he will have his “detailer” try to take out all the scratches and if that doesn’t work he will ask his boss to get my car re wrapped since it wasn’t like that when I initially dropped it off. Well the detailer wasn’t successful, I went back to the shop and Victor was being extremely rude. And said he will have his boss call me. That never happened. I had to track the boss down myself. When I finally got a hold of Emilio (the owner) he was extremely unprofessional, rude and didn’t accept fault like Victor originally did. This is not acceptable and they are NOT a business I would recommend AT ALL!!!!! Stay away from his business!!!!!! It’s so sad that we would soo hard for our money for a business like this to treat your car so horribly!!!"

"Thank you to Sandy Salazar for all your help and awesome customer service. Sandy kept me informed about my car status and let my insurance know that I would need my rental for longer time, didn't have to worry about anything. Also thank you to Victor and Emilio also. Gold Coast Collision did a fantastic job on repairing my 2016 Toyota. They match the paint perfectly and the also detail my car wow!. It was worth the drive from Bakersfield to get my car repaired here."

"Do not take your luxury car to get repaired there. I did. My car is now in another shop with over $7,200 in repairs. When i first picked up my car, they put two different headlights. I had to leave my car another week and it had been there 3 months. And i ended up paying for the headlight out of my pocket. They didn't align my car. My car broke down a day after I picked it up because they forgot to add fluid and it overheated. Now it is having engine problems because they added wrong parts. I already filed a complaint with DCA and BBB."

"NEVER AGAIN!!!! IF YOUR THINKING ABOUT USING THIS PLACE YOU NEED TO READ MY EXPERIENCE.. the reason I put one star is because you HAVE TO at least put one to leave a review. First off they had my car for 2 weeks. There was a dent in my front bumper that had to be fixed, so 2,600$ later it's done. Not once did any of the ladies in that office call me regarding my vehicle, that was my only vehicle so I was using a rental which my insurance only covered for 14 days. I literally had to call them every day only to be told each time that "yes mam, your vehicle should be ready tomorrow, it's in paint right now". So the next day I call and guess what??? Oh it's in paint and it will be ready tomorrow. REPEAT THAT 8 DAYS IN A ROW. So FINALLY my car is done on the exact day my rental has to be turned back in so I was super excited (mind you, i live an hour into the mountains so the long drive is very inconvenient for me). I go pick up my car only to find a huge chunk (and boy do I mean chunk) of paint missing which was so deep you could see the actual metal on my side panel right in the corner of where your hood sits, And several wholes in my hood where the paint bubbled and popped leaving about 9 holes. So I literally turn around and go to walk back in to tell them and guess what??? THE DOOR IS LOCKED!!! There was a guy inside but he wouldn't open the door so I called them and ...he answered... I told him about the damage and he told me to leave the keys in the drop box that they will look at it on Monday and call me, so I said good. Well my rental has to be turned in so I told the "MANAGER" at the shop that and he specifically told me himself that he already called Hertz and put an extension for us on our rental and that we don't have to worry about anything, he will take care of it. So Monday they ask us to come in so we drive an hour thinking they fixed their mistake. NOPE. They said that didn't cause that damage. Oh really.. it wasn't a small chunk it was very noticeable ,the missing paint was obviously from them putting my hood back on and it slipping out of place because it lines up perfectly with the corner of my hood which is gouged on the corner also, so I explain that to him and he tells me they didn't remove hood. Funny because the day I picked it up he told me they sprayed my hood also to blend it with the new paint on the bumper (and it says that on the receipt also). So this guy is trying to tell me that he sprayed my jeep Cherokees bumper and hood, which has a chrome grill and chrome letters on the front, AND HE DID THIS WITHOUT TAKING MY HOOD OFF ... AND... he didn't get any paint on my windshield or solid chrome front end. HMMMM. So I was very unhappy but ended up taking my jeep home. That's not the end. I also got charged for the extra 2 days that the MANAGER said he would take care of. So that's why I'm taking the time to write this looooong, sad story. YOU GUYS ARE SO SHADY AND YOUR EMPLOYEES ARE JUST PLAIN RUDE. I will do my best to warn everyone so that this never happens to someone else."