Shakey's Pizza Parlor 5536 Philadelphia Street, Chino, CA 91710

"Came for dinner with two kids on a Wednesday… it was lonely as I ever saw it. The food was great but I asked for ranch and they never brought it. Not acceptable when it’s a whole empty restaurant From my table I could see the cashier and manager talking the whole time and I never got my ranch. Shakey’s is a classic chain but by the looks of it, this location needs to do anything they can to retain business starting with customer service"

"Wait time to get out food was 35 min, upon receiving pizza, noticed pizza was not fully cooked and cheese still being raw . Took pizza back and requested for a fully cooked one, 15, min later they bring me back same pizza, with cheese still not fully melted ,. Tasted so disguisting, kids left pizza alone. Pointless going back to tell them, so i can get same pizza recooked for 3rd time. Very dissapointed visit, on top, women restroom was so dirty, had to leave so that daughter can use restroom elsewhere. ."

"Worse feeling of discrimination ever, little kid @ counter with attitude takes my order tell em cook it a few minutes extra, told em cooked well please.. he acknowledged & said ok so it comes raw cheese not even melted & it was super doe'y. Took it back told them it was raw I would like a new one said with attitude, we'll let me see what I can do about it.. started walking the pizza to thee oven & I told em please don't throw it back in thee oven it won't cook right I would like a new one, kinda yelled back @ me saying yeah okay, so I walk away not saying anything cause I'm not trying argue with someone over something opposite of what I clearly asked for. So waiting @ the table about 30 minutes before pizza came back eating mojo potatoes I tell my buddy, (damn I swear they used to be thicker & larger) he agreed so we finish em with the delicious chicken. As I get up to go get a refill I look @ the tables around us & boy the difference between the mojo's we had & they had was so upsetting I wanted a refund but only had 1 left before I noticed SMH so pizza comes 30 minutes later & this time it was cooked perfectly but very very light on the pizza sauce even more upset now I couldn't finish that 1 slice SMH never again coming here."

"Service here extremely unprofessional. I understand it is busy, but please don’t lose your professionalism because of customers coming in. The girl who is working the front desk looks like she doesn’t want to be there, also her attitude reflects her work ethic. And her work ethic is poor. Also this establishment, is extremely dirty. There are dishes left out on tables that have been left from previous customers that have left more than an hour ago. By the way, if you don’t like the NFL Game that’s showing, just ask the cook that hands over the remote next to the salad bar. You’ve been warned!"

"This particular Shakeys get a lot of bad reviews for some strange reasons...but my experience was pure bliss....I enjoyed every minute....they have the worlds best buffet in my opinion. The fried chicken is juicy & yummilicious ....& the buffet will even customize a pizza for you....what more can you ask for."