Pizza Hut 13662 Newport Avenue, Tustin, CA 92780

"Horrible service manager Gaby refused to refund my order after I never received it states it was doordash fault. As a manager Gaby has no sense of customer service I called she got off the phone didn't say hold a minute just got off the phone put someone who didn't speak english refused to give me refund receipt told me i could stop by to location after 5 pm and that my refund would take 3-4 business days. Horrible service by so called manager I request she get a demotion, no sense of apology came from her."

"Twice we had to wait 20+ mins over the projected time. 1 of the pizzas was not made correctly (really dry crust on bottom) this past time and there was not enough staff (the last time they misread the order and dint have one of the pizzas done). My boys saw our order sit there for 20mins while no one was in front with a bunch of customers gathered. If they are going to charge extra $$ to do business in CA, they should have enough staff to make a quality product or shut down. At least there is choice as to which PH to pick up from and going elsewhere entirely for pizza."

"Good service. My order is always right and it's always done on time. I always order online for pick up. Never had a problem. The one thing I didn't like was how greasy the breadsticks were the first time I ordered here. Those things were dripping in grease and the paper and the box were very soiled. It was kind of gross. I never got them again. I just stick with the pizza now. The dinner box is a great deal. I got 3 medium pizzas."

"Our ESL class ordered 3 large pizzas tonight. Tony took our order, he was patient and friendly. The pepperoni was perfect, the Hawaiian was good and the mushroom was fresh on the cheese pizza. But no plates, no napkins and no free red pepper flakes. The pizzas were not very hot. Maybe will try next time."

"Your manager is arguing with me this Garlic Parmesan is a dry rub on the phone while they got the order wrong for the unpteenth time! These were suppose to be bone-less….. This place is terrible"