Model Shoe Rebuilders 6017 Tennessee 100, Nashville, TN 37205

"Within 3 wears the replaced sole on the heal of one of my boots fell off. When I took it to another shop they, with wide eyes, showed me that the new soles were not nailed to the shoes."

"When I walked in, the owner and a friend of her’s were talking - then they proceeded to talk down on the “ younger generation” (note I’m the only other person in their besides them, and I’m 28), stating how the younger generation doesn’t know Grace or kindness. Owner’s friend then walks out of shop, as leaving looks me up and down and rolls her eyes. I show the owner my partner’s shoe’s I’m trying to get repaired, and in a matter of 2 seconds of “looking” at the bottom (where there is a small tear in the rubber), she says, “those can’t be fixed” and starts walking immediately to the back behind a wall where she can’t be disturbed. As she’s walking off I ask if there is anyone else who could fix them, and she said “no they aren’t fixable. If they were, we could do it.” All while still moving in the direction of behind the wall to back of store. Funny the judgement made on younger people, but lack of not only kindness, but customer service."

"Consistently rude and over-priced. I have brought shoes, bags, belts here over the past few months because I moved close by to the store. I kept thinking the rudeness was a "one time" situation but it wasn't; I was 0 for 3."

"They fixed a favorite pair of shoes that another place did not. The first place I went to put nails in the sole which worked their way upward and into my foot within a few steps. Model Shoe Repair took the time to fix them appropriately and I wore my shoes with no nails poking my foot!"

"These people know what they are doing. I’ve had Christian Dior boots done, Arche shoes straps shortened, Dreyfuss pack pack chain resized, Golden Goose resoled. Golden Boot runs this place too and Nordstrom actually uses them. The cat is cool too."