Pieology Pizzeria Cypress Village

"This was our first time eating here and I was not impressed with the food. Two of our pizzas were very burnt and you can see on the barbecue chicken pizza one of the slices hardly had any toppings on it and was just burnt bread. I ordered ahead for pick up and ordered the hot honey sauce to try, and was told they don’t have containers for it anymore and I would be reimbursed because they couldn’t give it to me. It’s been a few days and I still have not received that reimbursement on my credit card. I ordered an entrée size Italian salad and was shocked at the size of the salad for almost $10. Online it said it came with chicken on it but it didn’t have any on it and when I showed the girl that worked there, she added it on for me but said the website was wrong. She was very kind in trying to right the wrong. I can’t imagine how big the side salad is for $6 so I’m glad I didn’t buy that. The pizzas probably would’ve been good if they weren’t burnt. The garlic cheese bread was pretty good. I don’t think I’ll be returning here anytime in the future."

"I am a frequent customer as I come almost every week, but the service and food is getting worse day by day. When I order online, they won’t start making my pizza until I arrive and demand for it. But even when I stand in line, thinking in person order could be faster, it still takes them 45 minutes to complete my order. Nowadays, the consistency of the dough is never the same since the employees do not know how to make the dough so the pizzas usually come out in oval, irregular or even rectangular shapes. Remakes happen a lot because the dough is so thin that it breaks in the oven so customers need to wait even longer to get their orders. The worst part is the service because they always have new workers that work too slowly or aren’t well trained in making the pizzas or care for frustrated customers. One of them even shouted at me saying “do you think I look like a manager who can handle your complaint?” If it wasn’t because my kids love eating pizza, I would never step into this store ever again."

"This beautiful pizza is what I recieved. Still waiting for a refund almost 2 weeks layer. Try to find cheese on this pizza! Terrible service when I called to complain."

"The workers are nice but GOSH they need more workers!!!!! Insane that I waited 15 minutes from the time I ordered to the time I paid for my pizza…. Just standing here waiting. 19 people waiting to order and waiting to get their pizzas. Only 3 workers………"

"A decent customizable pizza place with variable seating options. The pizza is fresh out of the oven, they create it in front of you. Helpful and fast workers. Very short waiting times. Clean bathrooms and facilities. Can be hard to find parking sometimes. Small crowd of high school students after school, around 2pm-3pm."