Papa Johns Pizza 6520 Crenshaw Boulevard, Los Angeles, CA 90043

"The presentation is wonderfully good looking .. but has no flavor!"

"Placed an online order pick up. My pizza was cold nor was my order complete. Seems I have to go out of the " hood" to get decent Papa John's Pizza. This is horrible. Ordered 2 additional garlic dipping sauce didn't receive it but was charged for 2 extras. If I could give a half star that's what I would have done. I need a refund. Have to put the pizza in the oven to warm it up. Was in their parking lot waiting for the pizza. I drove 2 blocks no reason for my pizza to be cold. Will never ever order pizza from this franchise again. Trying to upload Received an email from Jarvis Young, owner on August 21, 2023 at 8 am apologizing for not implementing my refund for the pizzas that he promised he would credit to my card. Jarvis further stated after personally verifying my account with Papa John's, that a refund was submitted and allow 3-5 business days for the refund to be reflected in my account. Jarvis further stated he apologized for any inconvenience this may have caused on my end. Well Jarvis Young, it's been 14 business I still haven't received a refund for either pizza I purchased. One using my bank card and the second order I paid in cash. My initial feedback was July 29, 2023 at which time I received an email from Jarvis Young apologizing and promising I would receive a refund. On August 20, 2023 at 11:29 am, I reached out to Jarvis Young via email advising him that I hadn't received a refund for either pizza. Jarvis Young replied August 21, 2023 at 8 am Jarvis Young relied to my email [his respose is at the beginning] Jarvis Young when will I receive my refunds as you promised via emails. I've waited more than enough time without further communication from you. Though I try to patronize Black businesses, this is an example why I prefer not to. I don't enjoy leaving less than five stars but with this experience, your company doesn't deserve one star and others should know what they may expect. Prayerfully they receive better service and their orders are edible. Neither pizzas were. If children complain that's a serious issue. Yes, I would like a refund for both pizzas one that was purchased using my card and the second paid with cash. Jarvis Young I'll drive to another Papa John's Pizza restaurant location before I would give a second thought about ever purchasing anything from your franchise."

"Both of the customer service attendees were very nice & attentive"

"I spent $30 on two pizzas and the pepperoni stuffed crust was greasy as hell the meat lovers thin crust tastes funny made me and the kids sick we had stomach aches all night and throwing up and I know it's the pizza because I just ate another piece and my stomach hurts and I feel like throwing up what a waste of my money I'm very disappointed Papa John's used to be really good now it's just nasty I should have listened to my niece when she said not to get Papa John's cuz she didn't like it but because I kept seeing the advertisement for the cheesy stuffed crust pizza made me want it and it used to be good"

"ordered through DoorDash never again hair all over pizza and forgot our sauces we paid extra for"