Panda Express,

1405 N H St, Lompoc, CA 93436, United States

"Picture says it all, 3/05/2024 around 9 to 9:30 I don’t recall getting a receipt, I looked in my car and inside the bag box and nothing but ok. This is what happend from my experience, everything was fine it’s just we had to wait for the beef and brocoli because they were out so it was freshly made, I was in my phone when they told me the order was ready so I did not get to see what they put in the beef and brocoli, I paid and I do not remember getting a receipt we get home we bring our kids down and some groceries and my daughter was already hungry so I tried to serve her asap and wen we opened the beef and brocoli I start digging and I’m like “wait what???” Confused and I tell my partner I think it’s only brocoli and he said “let me see”, we pored it in a plate and there’s only what you see in the picture………… it’s just upsetting honestly. I called. The response from the girl who answer is, “that’s how it’s supposed to be more brocoli than beef” I’m like “????” “But theres around 14 pieces of brocoli and only round 4 pieces of beef” the girl “said yes it is supposed to be more brocoli than beef” also “there not really much we can do since you did get your order correct and we did the beef and brocoli fresh for you” in my head I’m like ???¿¿¿ I called for the manager which his name is Mario. Mario told me there’s should be for every 6 pieces of brocoli there has to be 4 pieces of beef. “Yes but there’s only around 4 or to 5 little pieces and I have around 14 pieces of brocoli” He told me that he could do the smallest portion to replace the beef missing that I wouldn’t be able to get a large side im just getting what I paid for.(which I never asked for nothing more) it’s just upsetting I would say unacceptable, but yes getting what I pay for is more than enough. Also he asked me for the receipt which he said it will be required and I said I didn’t have it I looked right and then in my car and the bag box and nothing. He said that they always give every costumer their receipt and that he was going to look at the cámaras. But well.. I didn’t have it and he asked me for a picture and well there it is but to make it clear there is no necessity for me to lie about something like this. The way this situation went it was totally bad bad.. and hopefully they take action about situations like this for the better."

"Took 40 minutes in drive thru and the food was chewy,cold,dry and ruined my evening. It's so frustrating how small the meals were let alone how awful it was. Straight in the trash. Girl in drive thru needs to slow down some. 100 mph talking. Horrible food."

"Late Late Late. My son ordered his food online and watched people come in after us only to sit then eat then leave. I went up to ask about it and with attitudes said it would be a few more minutes. Went back up after another family left that had stood in along line and ordered long after he did. I told them his food needed to be next since the chicken they were “waiting on had long been done”. What is inn appropriate is that it all cones with adolescent attitude instead of righting an obvious wrong. Very disappointing! First time we ate at this location and the last!"

"This location is a typical Panda Express fast food restaurant. Clean, fast service very standardized operation. Customer service good but not great. Fried rice not as good as I have experienced in other locations."

"Used the drive thru and was asked to pull in front to wait for my vegetables for one of three, two item plates. The first of four cars to pull up front. Waited 27 minutes. Tried calling inside to check status. Phone was continuously busy and I had kids in the car so I couldn't go inside. When I finally got my food (after 2 cars got theirs) the food was cold, two items were wrong, and there wasn't much food in the containers. We're still all hungry! I told the clerk who delivered the food to the car. She asked if I'd like more food added to the containers. Not after I've complained for fear of food tampering chances. I did notify corporate. They kept moving people who walked in through relatively quickly. Never again!"