Bay Plumbing Supply & Showroom 2776 Soquel Avenue, Santa Cruz, CA 95062

"We had a great experience at Bay Plumbing. We worked with Jill-- She was really good at helping us figuring out how to go about replacing our old bathroom facets & fixtures (it wasn't straight forward). Jill also help us select a product that will match our current towel racks. Previously, we shopped at Plumb Elegance and they gave us a hard sell and poor advice. We're sticking with Bay Plumbing for now on."

"Horrible customer service. Salesperson told us we'd be getting a specific component in our faucet package. Component turned out not to be included. Went back to address the problem. Supervisor said salesperson was on an appointment, and I'd have to come back to talk to that salesperson because only they knew what had transpired. When I came back, the salesperson was hidden and the same supervisor now took lead, telling me I was confused..mistaken....must have misread the spec sheets. (Interesting how the supervisor went from uninformed and unable to opine and became an expert on what had been said, even though she wasn't there.). Dishonest and insulting service. Only thing they did well was give me my money back when I returned the product."

"We were just getting a Delta handheld part. We could not find it anywhere else readily----- without ordering it. The counter man found one for us. He was friendly and very helpful. This company is lucky to have a good employee like this man. Thanks"

"Told by the employee that "[he] would have to get up and go grab the part, making it a waste of his time" among a variety of other disparaging comments. Bay Plumbing is the worst service I have ever received buying a product anywhere. Completely useless staff that appear to actively hate the customers and the business they are working for."

"Tried to place an order for specific bathroom fixtures. I was promised a detailed quote for that afternoon but it was never sent. It was not clear that the sales rep. knew that much about plumbing. I placed my order with Los Gatos Plumbing supply. I will definitely not waste my time going to Bay."