Mountain Mike's Pizza

"Customer service is really bad, I can't complain about the food, they do need to improve their customer service. I called to order a pizza today and I was put on hold for more than 30 mins. I was told they were super busy due to people ordering pizza for the Superbowl. I understand they have orders for tomorrow but I wanted my pizza for today. Their answer was, well I have to help another customer I have to put on hold again. Seriously? I am a customer too, all I wanted was a lg combo pizza for pick up. They couldn't take my order, they should have extra staff to take orders for today and someone else for tomorrow. This is unbelievable. I will take my business elsewhere. Pizza plus our local pizzeria has way better customer service I will continue to order from pizza plus. Thank you! Please improve your customer service!!!"

"At 12:15 there was 2 pizza trays with 1 slice each, i asked the young lady if i could request a canadian bacon and white sauce, she mentioned they dont canadian bacon on buffet, but assured me more pizzas were on the way 15 min later she brought 1, 12:50 same pizza no options.... Might aswell just of ordered a personal... but no .. i wont come back, ph was ringing no urgency, Good thing i live in Modesto and was just passing by... 1 and "DONE""

"Not even worth a star. Apparently they have a new card policy of your using a MasterCard or a Visa. They verify ID when making the delivery. Whoever’s name is on the card must be the one to sign for the delivery. I placed an order for delivery last night online and immediately got called and they said that before they can deliver the pizza they wanted to let us know that since my name is on the card, I needed to be the one to sign for the delivery. It has never been that way. I explained that my husbands card had fraud on it and I was stuck at work in Modesto so I ordered dinner. I was told sorry this is policy even though I gave them my husbands name to verify that way. They don’t seem to care that it’s an inconvenience for a lot of people who may only have 1 bank card. The guys said a lot of people don’t see the policy changes on the website which means they need to make it bigger and put that disclaimer on the front page. We will not be going there again."

"I ordered a pizza before the restaurant opened because I know they rarely have pizzas ready on time (with a tip like I’m accustomed). Also, their service can be very poor, this is the 2nd or 3rd time they leave my pizza sitting there as I wait and do not bother to check if it’s ready. To make this story short, Araceli was not customer service friendly. No greeting, no communication, just handing you a pen and handing back after I said it didn’t work. No conversation, no explanation. Her apology seemed insincere and condescending when I brought the incident to their attention. As a former manager at Costco and current HR manager, this was really a poor experience, and I’m sure they were smirking behind the masks. There is no remorse or accountability because there is little supervision. I think they’re all friends. My pizza was cold at arrival, and I only live 2 minutes away. My documented time was 15 minutes of my pizza sitting there. Please have some consideration. Acknowledge people, be transparent, and, most importantly, be kind. So sad for a well known pizza I’ve always loved since first having it in the central coast. If Araceli is her name, as she says, she has done this more than once, and I think that’s why she wears the face mask, with no name tag."

"Horrible service… Deliveries are always late never on time. Orders are usualt mest up. Today delivery took 2+ hours and when they finaly got here one had so many jalapeños we couldn’t eat them. The other one the bacon was so burnt we gad to take it all off before we could even eat it. Would never order from this palce again… time after time same story."