iTea Fremont

"They were so inflexible and so rude with my order. It was our first time here and the gal was just rude beyond belief when I asked a question about adjusting my tea and if the adjustment can’t happen then if I could swap…but NOPE. We’ve been to boba places all over the world and even with a language barrier (I.e Vietnam and Thailand) they were friendlier and accommodating. I did notice the smiles and service with the other customers- maybe this place just doesn’t like South Asians…just East Asians…maybe they are sick and tired of all the “tech” folks…I don’t know…Oh, and the tea is bland and lacks flavor. Try your luck anywhere else."

"Literally waited 30 minutes for two simple bubble tea orders, ordering it in store. They said they got a big order when I checked in after 20 minutes but I know for a fact we had our order put in before that. Two people who ordered after us got theirs way before us. Horrible service. Don't go here."

"Drinks were great and just what we asked for. The popcorn chicken was pretty good too. Only thing was when we had ordered two and asked for no garlic and to make both extra spicy only one of them followed the requests, the other was just a regular order. Still not a major issue, very nice experience otherwise."

"I ordered a brown sugar boba latte with 80% sugar and it was unbearably sweet and so heavy that I can only drink 1/3 of it. Left it in the fridge over night and saw small clumps of fat floating in the milk, it looks like cream or butter. When I heat it up there’s a thick layer of butter/oil on top. While the taste is good I do not want heavy cream or butter in my milk tea, only milk, that’s what milk tea is supposed to stand for."

"50% is way too sweet, couldn’t taste the oolong tea flavor. There is no milk or tea, it’s powder & sweetener. Before i always come to this location, it seems they always switch employees, it doesn’t taste the same before. All their drinks are amazing sweet regardless being 30,50,80,or 100% sweetness level."