Vitality Bowls Danville

"The young man today Saturday afternoon is somewhat rude, he always attends very badly and does not give good service to customers, since he does not greet and does not attend well, he is not Cortez and attends in a bad way."

"When i ordered from this place, it said it would be 20 min for my order to be ready. I came in to pick it up after 30 min. After waiting for 10 min to be acknowledged at the store, the guy at the counter said it would be another 25 min! No apology, no nothing. When i asked why it was taking so long, he just said there was nothing i can do. My order was finally done an hour and 10 min after being placed. That's 50 min later than the time it was supposed to be ready. The guy preparing it was so slow. I think they forgot about my order. Never going back to this location. The staff is way too slow. It's incredible."

"All I wanted was a bowl of soup. The one listed as Soup of the Day in big color sign on the counter. The nice cashier took my order, and I paid with a debit card. Then a couple minutes later she said they don't have it. Ok, I'd like my money back. Then her supervisor can't figure out how to refund my money. He just keeps pressing buttons on the cash register, nothing happening, just awkward silence. Finally I ask him to give me cash from the register, no he can't do that for some reason. So then he gets on the phone and calls the Manager. Omg. Finally they figure something out. The whole process takes almost 10 minutes, and my receipt he handed me doesn't even have the normal refund information like a negative number to indicate refund, or the word refund anywhere on it. What a joke. Good thing I was the only one in the store the whole time, or it would have been more of a clusterf*ck than it already was."

"We’ve have bad luck with this place consistently which includes: calling our order in ahead of time so we didn’t have to wait, only to arrive and at that point they begin to make our order, the consistency of the base is soupy, the serving sizes between the same bowls vary (ordered 2 of the same exact bowl only to receive one filled to the rim & the other barely half way), we request & pay for extra granola & they forget every single time. I’m not someone who typically complains but when you’re shelling out $11 for a bowl of fruit, you expect to get exactly what you ordered. It’s not rocket science. We’ve given them chance after chance because they are conveniently close to our home, however after today’s experience, we will never return. I’d rather drive across town to the Livery where the service is guaranteed to be consistent and there’s no wait required."