Starbucks 6638 Alhambra Avenue, Martinez, CA 94553

"I've been going to this Starbucks since day one. Mainly because of the employees many of whom I have become friends with after they move on. I am there 6-7 days a week. I'm so disappointed in the change. There is only of the employees there now that are friendly. I have been treated rudely several times now. And one by the new manager ! Who literally humiliated me there after going thru drive thru then being told I had to get out go into store over a mistake that they made that should've been handled simply and right at the drive thru.this all took 45 minutes ! I left there in tears and I was furious. Today again rude employee I'm done I now know why the friendly employees have all left. I will now go into Safeway. I am one customer,I know. I was a good customer who spent alot of $ and tipped well. I believe you're new manager there has made everyone miserable. Update to my review. "owner response " generic insincere. Look at the other. Same response further proof of why this business has gone downhill. Response was useless. 3 weeks later after deciding to try again very nasty ,after I honked at someone sitting drive thru. On phone not moving for several minutes with line behind me. Girl who waited on me I. Drive thru scolded me and then now 3 weeks later again??!! First and only time I have ever honked at anybody there ! I'm done. And to the owner with the genetic response don't bother maybe no big deal to you. But you lost a long time customer who spends at least 50 $ a week there. No more."

"This place is great... until it gets busy. The local management appears to have implemented a policy that when they get behind on tickets/orders coming in - which on a weekend morning is always - instead of just working through each ticket as it comes in, they'll ask names of people who are waiting in line and cherry-pick them out of the queue. This is just asinine, as it invariably results in a lot of confusion and everyone's orders taking longer than they otherwise would - everyone who's put in a mobile order has paid for it, so why on earth wouldn't you just make them in the order they come out? It's basic queueing theory, and you're also necessarily penalizing people who anticipate long lines and order well in advance. So yeah, out of peak hours, this place is great. But they are not equipped to deal with the volume this store gets and need to consider another espresso machine and more staff."

"I went in to use the bathroom before I ordered... I'm washing my hands and another guy leaves the bathroom without washing his hands.. ew. I'm waiting in line, and that guy goes into the backroom, wait, what? An employee not washing their hands leaving... Even if not in an apron, I walked out. At least I used the bathroom, not a total loss of a visit"

"This location is extremely busy as it gets flooded by high schoolers during morning commute hours and this, along with the drive through, creates a huge wait time. Even if you order ahead, your order has very little chance of actually being ready when the Starbucks app says it will be. Best to avoid during the weekday mornings."