Starbucks 700 Matsumoto Lane, Winters, CA 95694

"Megan is an angel. We had been stuck in the mud for hours. Winters tow really helped us out and we felt blessed Then we stopped at this location for coffee and Megan was so nice and kind to us she paid for our coffee and snack for the kids. Beautiful soul and totally went above and beyond for us. Thank you Megan! You deserve recognition"

"As I stood in line for the restroom, I realized that they had three differently labeled doors: one for "women" one for "men" and one labeled "unisex". Why not just have three rooms labeled "all gender"? Also if you want to buy decaf coffee you're going to have to go somewhere else because Starbucks no longer provides it, not even in the ground or whole bean form. :("

"disappointment and heartbreak regarding our service, emotional and therapy dog being evicted from the premises. I am a mental health therapist, and my faithful companion, Rocky, plays a pivotal role in providing support and comfort to students at a local high school, particularly after a tragic suicide incident on campus. He is cherished not only by the students but also by the staff and our community as a whole. In addition to his important work, Rocky enjoys Starbucks pup cups, and we have never encountered any issues or denials of service in the past. However, today was an exception. To our shock and dissatisfaction, when we visited the Starbucks in Winters, we were abruptly informed that dogs were not allowed. This left us taken aback, with no opportunity to respond adequately. Overwhelmed with emotion, I had to step outside, and my daughter handed my phone to my husband to complete our order. I was in tears, as this experience was both unexpected and deeply hurtful. While outside, I reviewed Starbucks' official website and confirmed with a friend who manages a local Starbucks that services dogs are indeed welcome at your establishments. This contrasted sharply with what we were told at your location. When I requested to speak with the manager (i left Rocky in the car w my family) to clarify the situation, she explained that it was a California law that prevented dogs Rocky from entering Starbucks. I pointed out the information on your website regarding his role and acceptance, but she insisted he was not accepted. This incident cast a shadow over what should have been a joyful start to our vacation. I want to emphasize how crucial Rocky's presence is in alleviating emotional distress, particularly given the nature of my work. I truly appreciate the work Starbucks does and the comfort it provides to countless individuals. Therefore, I am reaching out in the hope of finding a resolution to this unfortunate situation. The resolution being that the staff are well informed and it doesn’t happen again. I kindly request that you review your policies and provide clear guidance to your staff to avoid such distressing encounters in the future. I believe this would not only benefit us but also ensure that others in similar situations are treated with the compassion and understanding they deserve. It was clear Rocky felt my emotions as for the first time I his short life he rejected his pup cup. We will stick to our local and fabulous Starbucks. As an extra note, I took the initiative to order him extra ids shall I ever encounter this elsewhere but we will not be returning to this establishment. Thank you for your attention to this matter."

"My white chocolate mocha was not great tasted like a mocha. But I had such a bad headache from not drinking coffee I just needed caffeine and wasn’t going to wait another 10min for a new one. Service did seem very slow and the barista seemed she was in her own world. I asked the same question 3x for her to acknowledge me actually another barista came over since she heard me and she was far away. The location was good and the manager was nice and said thank you. It was a bit messy inside but maybe it was busy before I came in. Maybe??? Plenty of indoor and outdoor seating!!! I will try this location maybe one more time everyone has a bad day at times☝️"