Joseph Alexander: Allstate Insurance 5909 Shelby Oaks Drive, Memphis, TN 38134

"Joseph Alexander and Ms Ebony are good people but very hard to reach. Was trying to get a quote and renew but no one showed any interest in my calls 2 years in a row so I went with another. Tamara Dean"

"Horrible service and unprofessional. I received a quote from him in seconds on Jan 2024. I emailed him inquiries regarding my quote, and he did not email me back with answers to my questions. He called me to go over the quote, but I requested that he formally emails me with all my inquires and he never did. After 3 follow up emailed on my behalf he never responded to my questions. I will be complaining about his office & service to ALL State corporate. I will be attaching all email threads."

"My overall experience with Allstate insurance company was outstanding. My experience with my agent Mr. Alexander, and the office assistant, Miss Ebony was fantastic. They both placed my insurance needs as top priority and provided excellent customer service."

"I have requested multiple times via email to work with me and trying to get my premium reduced. I suggested a higher deductible and all I got back was why my insurance increase and I could add an automobile to reduce it. That was not my question and my question has yet to be answered even though I've sent three to four emails in the last month. My previous agent of 31 years was awesome and always was very responsive to any needs we asked of him."

"Mr Alexander will not return my call I tried to move all my accounts to a national company home, landlord and car. He gave me a great price. The company refused to write the policy and canceled after one month. He would not return my call so that we could maintain my insurance coverage."