Promises Bridal

"I bought a beautiful black dress here for my wedding reception, unfortunately upon closer inspection when trying it on again before my wedding in a few weeks the boning is coming out, the off the shoulder sleeves are coming off, the corset bodice has a tear in it, and there's frayed fabric inside and all around the dress. I'm so disappointed... I was very excited to wear this dress and unfortunately I don't think it would even have the integrity to wear it even if it was mended. I'm out 500 dollars."

"Sydney and Abby have the brightest & most soothing energy. They were so helpful and 1000% made my anxiety just vanish. Sydney was my Bridal Stylist and her picks was shuffling around my top 3! Lol she is so good at her job, immediately knew my right sizes and quickly knew what was my style & vibe. She really made my experience so much better than I imagined. Now, the dresses are an absolute dream. Something for everyone can be found here. The place was absolutely gorgeous with a runway & tons of accessories. 10 ⭐️s if I could"

"I bought my wedding dress at Promises and my husband bought his suit there as well earlier this year. I had a good experience trying on dresses and the staff was helpful throughout the process. My husband was also able to find a suit he liked. We didn't have any issues until I went to pick up his suit. I wanted to wait until the wedding day to see the suit, so I asked that the staff put it in something I couldn't see through. Now I know that was a mistake. The staff put it in a box and bag and I made the great mistake of not double-checking that all items were there. When I got home, my husband put everything away and didn't check all of the items. A few weeks later, we go to the tailor and my husband realized that the pants were missing during his fitting. I called Promises to let them know that the pants weren't with the rest of the suit. They were adamant that they had given me the pants and that there was no way they left them out. There was nowhere really for me and my husband to search for the pants because the suit went from the car to the closet and there was nothing there. The staff refused to take any responsibility for the missing pants and I was told that there was nothing they could do, not even a discount. We ended up having to buy a new pair and didn't get a refund for the pair of pants we never received, which was quite frustrating. It was all very disappointing considering we had started out with such a good experience. I don't really go out of my way to leave reviews, but this was unacceptable and hopefully others see this so this doesn't happen to them."

"Purchased formal wear for my spouse and I here. Staff was very attentive and helpful. Only reason I dont give 4-5 stars is because there is no way to see how things fit for men as its ordered and non refundable. It would be nice to have details on stitching before purchasing so I suggest men should rent only here."