AutoNation Ford Memphis

"I had a warranty issue regarding a new battery and the auto start stop not working. Ultimately, the vehicle had to be jump started, and the battery tested bad. The valet service is wonderful picking the vehicle up from my job. The communication from the service department keeping me informed was great! The problem was fixed in a timely manner, I opted to pick up my vehicle instead of having it delivered back to my job, and because I texted ahead of time my vehicle was parked ready for me when I got there. Wonderful service!!"

"Recently, I had a manufacturer recall for a vehicle I purchased from another dealer. I knew there was a recall, but that was a non-issue with me. I also had another issue that concerned me, and I figured AutoNation should check that while I had the car there for service. They did an outstanding job taking care of the recall. After it was repaired, I did research and realized they had to not only replace a part, but also do some reprogramming, etc. The secondary issue was caused by an improper battery from the previous owner, and that was taken care of. My only reason for not giving 5 stars is that I think the communication could have been/should have been better. I don't need daily updates, but I DO think customers need to be given REGULAR information so they can figure out how long they need a Plan B to get to and from work. We live in a world of text and email....a daily text updating the status would have been sufficient. The vehicle was picked up on Monday and delivered to AutoNation. On Saturday, five days later, I went to the dealership to get an update as I was not sufficiently updated when I reached out a few times. I was pleasantly surprised that (at least) the recall had been completed. Again --- communication (and I would not have had to make a trip to the dealership just to get an update). A gentleman, John, was very friendly --- he called me later that day to give me an update and gave me his cell phone number. I am very pleased with the valet service. They picked the vehicle up from my job and delivered same when complete. THIS was SERVICE! They need to continue to do THIS! Overall, the repairs and professionalism were GREAT! If they only work on communicating better (perhaps this was a fluke) they would gain my business continually! I walked away from another Ford dealer that I have been buying cars from since 1999 because of the lack of service and (perceived) lack of care regarding the last two vehicles I bought from them. Service, to me, is EVERYTHING! I definitely will give AutoNation another chance."

"My experience went great! I was immediately taken care of by Heather. She was very courteous and professional. She made it her business to move me to a colleague to complete my concerns promptly. I was pleased with her efforts, which indicates everything went well. Thanks so much for being a people oriented-business."

"It simply doesn’t get any better than this. From the parts department to service, every visit has been surreal. They quote a price, you pay that price, nothing more. Smiling faces and an attitude that’s clearly different from any other Ford dealership I’ve visited. I’ll continue to drive the greater distance to give this dealership my business. Thank you to the General Manager Dion Harrison and Heather in service for such a consistently wonderful experience."

"I just got a Mustang and I am new to this area. I found you guys in Google and I’m lucky I did. I called to set up an oil change, speaking to Heather, she was great and helped me get my appointment set up super fast. When I got there she checked me in. She was very polite, helpful, and straight to the point. She’s great. Will definitely be back for any future maintenance I need!"