Cadillac Of Memphis

"This is the worst dealer ship I have ever had to deal with. I took my truck in back in November for a thermostat issue. These people told me I could still drive it and they would call me in two weeks knowing that would not be the case because the part they claim was on back order. Here it is about to be March and they have yet to call me. I recently met someone who works there so I know they could have been fixed my vehicle but they are very trifling. And when I called their corporate office this man had the nerve to sit on the phone and tell me I could get a new vehicle if I wasn't satisfied. I'm not satisfied with the people at cadillac not my vehicle. But I will be trading it in but it want be for another cadillac. I don't ever want to deal with these people. And have the nerve to not offer loaner cars. I will be going to benz next week to trade this vehicle in. I'm sure they will treat me much better."

"While on a family trip to Memphis, my fob stopped working. I stopped by Cadillac of Memphis and received exceptional service. They could easily have sold me a new gob, but the service manager provided a new battery instead. If you are in the market for a new vehicle or service, I highly recommend Cadillac of Memphis."

"This is absolutely the worst dealership I have ever experienced. No one returns a phone call. They still have my vehicle and I guess I am going to have go get it and find a new dealership. This experience has definitely changed my buying Cadillac ever again."

"Won't go back. Dropped of our vehicle Monday Jan 8th. Asked them to change the oil and replace dashboard computer screen. On Tuesday we were told the vehicle would not be ready until Wednesday. Wednesday we were told the screen would be in first thing Thursday morning and the vehicle would be ready by 1pm. At 3pm Thursday, oil change had been completed, but the lady we were dealing with said "you weren't told the screen didn't come in?" When we asked another person at the service desk, they told us the computer screen had not even been ordered yet. Worst service ever. And I need to add that Monday when we dropped it off, and again on Tuesday and Wednesday, we kept telling them we had to have the vehicle no later than Thursday. To top it all off, when we asked just to give us the vehicle, they told us it was being washed and we would have to wait. We were done waiting at this point. Nice gesture, but just want to leave and not come back at this point."