Music City Home Service Inc.

"EDITED: While he does a great job when he does show up, he has never responded back to finish the manufacturer's required warrantee. He is the ONLY person that could do it and I bought the unit because he really seems like he will follow through. I forgave him for that. His prices were great, and truly seemed like a great guy, so I am shocked that his promises are empty........I also asked if he could do yearly maintenance on the Pioneer units which he said he could do when I bought the unit. A year after when it was time for that very maintenance, he ghosted on doing that. This year I left a text to ask if he can fix an appliance.. ghosted again!! For this reason, I would be very cautious. He has ruined my trust in him.....................Too bad, just don't get your hopes up on expecting him to follow through.........."

"Jim Manderschied has repaired 5 of my household appliances and the prices have been reasonable. Highly recommend!"

"I first met Jim when he repaired a dryer electrical circuit for me. Over the last 4 years I have had him repair multiple electrical issues, re-route plumbing, and today he finished rebuilding a pool deck from the ground up. To say he is good would be an understatement. I will continue to use him and his company for all of my construction and repair needs. I highly recommend him, and for the record, I’m not related to him so this is an honest review!"

"Music City Home Services Owner: Jim Manderschied 6/12/2020 - 1st Appointment Diagnosis: compressor fried - $79 diagnostic fee, paid 6/12/2020 - $905 quote to replace fridge with used fridge he had, or $1,200 parts/labor to fix compressor - took this second option, paid $945 total upon delivery, which he said would be the next day, and it wasn’t. 6/14/2020: Delivery/replacement of fridge At delivery, we requested 1) adjustment of right side french door, as it was sitting lower and missing bolt/nut at hinge and 2) ice maker bucket replacement since the one he brought over was cracked/damaged. Unprofessional during delivery: he arrived with his 18 year old son, and 10 year old daughter at 9:15 PM. As he and his son worked on hauling away the old refrigerator, and bringing in and installing the purchased refrigerator, his 10 year old daughter was in the kitchen, looking around at everything. Friendly child, and yet — why is there a child in my home? Delivery was completed and they left the premises at 10:45 PM. We also noticed, after the fact, that the fridge we purchased is from 2014 per the manufacturer/model number. Jim had told us the fridge he had for us was from 2016. It took Jim a very long time to bring over the replacement bucket and repair the door. He was non-responsive to texts and calls for days at a time, and would cancel/change tentative appointments. Only after expressing the possibility of me returning fridge under the 45 day warranty and getting a full refund, and to additionally write to the BBB, he responded immediately and showed up that same day. It had been at least 3 weeks after initial delivery, if not longer. 8/21/2020 - noticed items in “new” freezer were beginning to frost over, and the ice maker was leaking, and the fridge portion seemed to be warmer than normal. 8/23/2020: ice maker leaking water, ice cubes from dispenser always preceded by lots of water. Ice cubes were melty looking and misshapen. The fridge temp noticeably higher, and it’s been determined that the fridge is broken completely."

"I was really happy with Jim and the service he provided. Even though he was running late, he communicated the delay and didn't try to reschedule. I appreciate that schedules change based on other jobs, but I appreciated the high level of communication more. During the repair visit Jim took time to show me what he was seeing and talk me through what he was doing. I was very happy with Jim and will call Music City Home Services again."