Midas,

924 Rivergate Parkway, Goodlettsville, TN 37072

"After having a bad experience with a different shop recently, I decided to take my vehicle in for an oil change at the Goodlettsville location. I had a coupon for $39.99 for a full synthetic oil and filter change. Tabitha waited on me when I came in. She was receptive and friendly. There was some confusion and back and forth with her at first in regards to the prices and coupon. I was a little early for my 10am appointment, so I went into the waiting area. My vehicle was taken in about 15 minutes later. They started service on my vehicle thereafter. Tabitha came into the waiting area after about 30 to 40 minutes to tell me that my oil filter was less than 10 minutes away. I guess they don't keep a large stock of oil filter on hand? About 15 minutes after that, Tabitha lets me know that my vehicle is done. I checked out, looked over the paperwork and left. When I first checked in though, I asked Tabitha what brand of oil they use and she replied "Valvoline" So I made sure to once again state that I wanted Valvoline "Full Synthetic". The funny thing though is when I called another time, a gentleman named Caleb I believe, stated they use Pennzoil. So to be honest, who knows what brand of oil I received. Hopefully though it was full synthetic. I gave a 4 star rating only because of some confusion about prices, coupons and the brand of oil they use. In my opinion Midas should make it clear to their customers via their webpage and their employees as to which what brand or brands of oil they feature. And if you have a coupon, make sure you read it closely and look at the fineprint."

"Amazing customer service. Caleb took care of me and got me in and out for a simple oil change. Will be coming back!"

"I have taken my car to get an oil change at Midas for the last 3 times because they are willing to do an oil change for a cheap good cheap price, but i got what I payed for. Each time I took my car to Midas they have managed to mess up my car at my expense. The first time I took my car to Midas they cross-threaded the oil plug without me realizing they messed it up. I found this out the second time i took my car in and they charged me to rethread the hole and put a new plug in. I thought this was the end of my problems. However, this last time when I took my car in for an oil change in they told me I have to replace the whole oil pan and it would cost $1300.00. This last time they said they used a "temporary" plug since the whole pan needed to be replaced because I didnt want to pay $1300.00. I ended up going across the street to autozone and I found out that a new oil pan only cost $300.00 so I will not be doing anymore business Midas unless they offer some sort of restitution for the damage they have done. This series of cheap $40 oil changes has turned into more than a $1300 bill."

"We were on a long road trip. Acquired a tire leak after running over something small on the highway. Quickly pulled into the larger competitor next door who said “we don’t have time for something that small”. Pulled into Midas, we were met with a smile and super polite service. They heard our emergency, got us right in, quickly found the leak, and repaired it. They has us back on the road in about 30 min, and the fee was only $30. Impressive. Thanks Midas staff in Madison TN for your help! You saved us! We appreciate you!"

"Some Midas locations are great. And hands down, their oil changes are cheapest I’ve found. However, this location nearly charged me $400 more than Jiffy Lube did for the same repair. Employees at this location estimated $900 to repair my car’s brakes including the axles. Something didn’t sit right with me, so I paid for the oil change and drove on bad brakes until I got to Jiffy Lube in Goodlettsville. They ended up charging me less and getting it done in just about double the time it took me to get an oil change at Midas (Jiffy Lube on Cartwright was fast). I’ve been a Midas customer for a while, but this location ain’t it."