Collisionworx Express Inc 2501 Whitten Road, Memphis, TN 38133

"If I could leave a zero I would. First off, I would like to say that I've been a customer with collisionworx since Mr.Mike opened his first location many years ago. My daughter had front end damage to the vehicle. So, I suggested taking it here not knowing that Mr. Mike doesn't own it anymore, now it's franchised, which also means the customer doesn't matter. Upon the work being completed I noticed there was still some issues to the hood and headlight. I spoke with the people about this and they were very argumental and wouldn't listen to anything I was saying. They also said that my vehicle had been in another accident and that carfax is a lie. Even though I've never had an accident in this vehicle and carfax states that it's never been in an accident prior. I bought my vehicle used but of course I checked carfax and it stated it's never been in an accident. On top of that they refused to do anything else to my vehicle and then told my insurance that my car had been in a prior accident as well. Oh and my headlight they claim that it wasn't part of the accident even though I've never had condensation in it before this accident. They claimed that the headlights seal normally goes bad within a year and I know that's a lie Now I'm still trying to get my car fixed correctly. This place sucks now and I will never take any of my vehicles there again, nor will I refer anymore people to them, like I have in the past!"

"Worst mistake leaving my car here. Dropped my car off and they have had to order new parts 3 times because they were damaged. If you are looking to get your car back in the estimated time given which was 2 weeks its prolonged to a month now find another company. This is outrageous ."

"They repaired a small SUV for me and it disgusts me every time I get into my vehicle. Overspray on the rubber moldings. One of the power mirrors hasn’t functioned since it left their shop. Poor body work, fitment issues, loose parts, charging for parts that weren’t put on, you name it. Probably the worst body shop I’ve experienced. Responding to response: I escalated my complaint to the manager while on site. The vehicle had to be brought back. There’s a ton of circumstances that involves. Planning to not have the vehicle, arranging a rental, arranging drop offs and pickups. All so that you can do the job you were paid to do the first time. A few of the issues were rectified while many more were left unresolved. So that the general public doesn’t believe that I’m being hard to deal with. When I got the call that my car was ready for pickup. The door hinges of my white denali were used hinges from a green denali. Rocker panel damage that was charged to repair was completely missed and still present. The door didn’t fit the car correctly to the point that it would not close. The Denali logo was not aligned properly, there was overspray on the window moldings, my power mirror no longer worked. They’re first response to me bringing all this to their attention was “you must be a car guy”."

"I’ve brought my car to them twice. First time I got in a small collision and needed 1 body panel replaced and 2 repainted. Everything turned out great. 2nd time I had an interior water leak from the factory. Dennis and Susan truly went above and beyond to help me out after 2 other shops couldn’t find it and after the dealer wouldn’t even acknowledge it existed. Hopefully I won’t have to visit them again but if I do I know whatever it is will be taken care of."

"Someone vandalized my Audi 2022 and I came this location took them for ever to fix my car ( over 3 month ) they are unprofessional they don’t call you for an update unless you call …. And lady or man name Suzan very ignorant …. Doesn’t even try to understand or listen my issues ….. Anyways Finally they finished with my car and picked it up : they changed my back and front windshield and the back has dest from inside I can’t even take it out or be Able to clean it . Stay away from this place unless you want to waste you time and get messed up service . My 2022 Audi shouldn’t end up in this place for 3 month .Stay away from this old Skool scums . Over charging my insurance and my insurance is high now !"