Principle Toyota in Memphis - Service & Parts Department 7370 Winchester Road, Memphis, TN 38125

"I went to the parts desk first to get Cvt fluid so I could do my own change. Man at the desk refused to look up the car and said he needed the vin to make sure the parts were correct - Toyota only offers one Cvt fluid. He continually questioned if my car was a Cvt. I told him at LEAST 4 times that it was and he still said he needed the vin because he didn’t believe me and even asked to see the car. After the 15 mins of arguing with him I went to services to see how much they would do it for. The service man said “that’s going to be expensive” refusing to tell me the cost. After he asked an actual technician, they said they simply would not do it. The only reason given was that Cvt’s were complicated and I just didn’t know how they work (I am an engineer and mechanic) He then proceeded to tell me that the price the parts desk gave me was way too low and something was wrong. NEVER COME HERE. This is the worst service I have ever received and they are only trying to scam people."

"Sandeep Soni was fantastic! He answered all of our questions before we drove 1.5hrs to sell our car. We were given $2000 above the Carmax appraisal as promised. He greeted us and started working on our deal while already working with 2 others. Ask for Sandeep!"

"I recently had service work done here on my 2018 Grand Caravan minivan. Everything went well. The staff was great from offering food and drinks to keeping you updated on the repairs."

"I worked with Daniel Reeves in the Service department a couple of weeks back and he was incredibly helpful. I unfortunately will be relocating soon, so will be unable to work with him again, but I do recommend giving Daniel a call anytime you need help. Thank you to Daniel for going above what was asked when working with my vehicle."

"Walked up to the service receptionist. Had some warning system issues driving 1200 miles. Wanted to simply ask a question. Stood patiently while 6 people saw me. The receptionist came back. Walked right by me( with her fresh coffee) didn’t even acknowledge I was there. Started yelling across the office asking someone if they were ignoring her??? At that point I was so disgusted I just left. I’m hoping my safety issues will not get worse before I get back to Boston? Am a very unhappy Toyota owner. Wife needs a new one was pretty happy with Toyota til now. Think she’ll be getting a ford. Am now seriously considering trading mine in and doing the same? A very dissatisfied customer! Worst Toyota experience ever!"