Hertz Car Rental 266 Grady Montgomery Drive, Jackson, TN 38301

"This is located at the Medford airport, in the baggage claim area. The staff are friendly and helpful. You may have a bit of a walk to locate the parking spot for the rental, but if you press the keyfib as you're walking along, it will make it easier to find. Hang on to your rental contract, as they may not be in when you turn in your rental. If that's the case, they have key and contract dropslot for you to use."

"I really wish I had the option to score no stars. This particular branch of the company is unprofessional. They’re operation hours state open when the establishment is said to be closed. I was treated unfairly for reasons I won’t say. Be AWARE when trying to rent a car from this branch. The ‘OWNER’ will badger you with questions, and if your answers don’t satisfy her; she will not allow you to rent ‘HER’ car. My car is being fixed, and she kept asking where is my car. After I answered her politely I was treated like a criminal. Don’t waste your time here."

"Terrible customer service. Came in from a long day from VA to GA to TN. Storms delayed flight and office was closed by the time i reached Hertz counter. I had called numerous times with no answer then called main Hertz customer service number and was told an agent would make sure I got a car for the weekend. The agent requested I sign the contract without going over it and the rates. When I asked the agent a question about my rates, he became irate, cursing, saying it was after hours and he had to come back and he was tired. He cursed, threw a pencil, trashed the paper he asked me to sign, cut lights out and left us standing with no transportation. Stranded after catching my first flight out of Richmond at 5:30 am. Talked to owner and she was as nasty as the rep and hung up on me. Sided with her son the rep and did not listen to me or witnesses to the incident."

"Decent rental experience. The guy seemed a little frustrated the first few calls but once I talked to him in person I could understand his aggravation a bit more. Being my first time renting a car I had a lot of questions and between him and a few other people we got everything lined up nicely until my personal vehicle is fixed. Place is nice and clean, seems to have a pretty steady business. Hopefully the return will go just as well as the pick up."