Mr Touchup's Bumper Repair Inc 4828 Elmore Road, Memphis, TN 38128

"Steve does a wonderful job. Had some damage on my vehicle, and everyone in town was quoting a couple months out. Called up Mr. Touchup, he got me in and out in a timely manner. Very professional, and my jeep looks like a brand new car. Also I really appreciate the fact that they don’t only take insurance but you can also pay cash out of pocket. Some of these places won’t do that. Highly recommend."

"After the winter storm on December 22, 2022, I had a collision accident in Memphis that destroyed my bumper. It was hard to find places to work my car, in the small time after the holiday before New Years. After calling around many businesses, Mr Touchup's was willing to help me out and get my car fixed up fast, which I really appreciate. I setup a collision repair with them and mentioned I wanted OEM parts and they were quick to give me an estimate. They got my car done fast in 2 days and initially the repair looked very nice body wise. After some inspections myself, I noticed a few things. I had mentioned to them that I wanted my windshield wiper motor system replaced, as that had gotten damaged during the collision and that I wouldn't mind paying for it. That was ignored and not put on the invoice initially, hence they did not fix it. They said they would take a look but left it as is. After looking a bit closer, I also noticed that the left fender, that was replaced, is not an OEM part at all. It sticks out next to the hood and rubs against the left side driver's door. I am not sure if any other parts used are aftermarket but this one clearly is. Noticed a bolt missing in the driver's door as well. The invoice stated I was being charged for OEM parts so that's what I thought I would receive. I was initially going to leave a 4 star review but it has to be 3 stars after being lied to about having OEM parts only. I appreciate the quick work on my car to get me back on the road, none the less. In response to the owner's reply: Hey Lee, appreciate the quick response back. Regarding my travel, I was looking to get back Friday but wanted OEM parts. I would have paid for expediated shipping for OEM parts if that was possible. I was not informed at all that they were not OEM parts. Regarding bolts, my front door is scratching the fender every time it opens so I will have to get that checked out. Some bolts holding the fender on that side are missing as well. Regarding the windshield washer, I think my reservoir was damaged and split the hose after my accident. I wanted all the windshield related things checked while the body was being repaired. If there was a possibility to repair that as well, I didn't mind being charged more. I'm satisfied with the repair job just wish it was a little more transparent. Matthew"

"I had them fix and paint my bumper six months later; the clear coat started peeling. So my husband called them, and the guy stated that we should drop it off to him for three days to put on a clear coat. And I have to pay him. He is crazy. So I told him I was not dropping off my vehicle because it the only vehicle I have and not going to leave my truck with them. He got upset and told me to find someone else."

"Took it in one morning at opening. Picked up the next morning ...my 2018 Tesla model 3 pearl white (a challenging color) they fixed 5 bumper scratches and repainted the bumper and it looks great. Good team ... good work....great company vibe by Lee and team ... fair price. They also gave me some touch up for my black rims. These guys are for scratch and dent and good auto paint what Jerry’s is for a Sno Cone ... Memphians will “get” that."