DeSoto Collision Center (Downtown Memphis)

"There ended up being a minor problem with my rear bumper repair, but the people here made it right and therefore there's nothing to complain about. This group of people seems more professional than the last place I went to (Brewer's). I would come to these guys again if it came to it."

"I was initially pleased with my car repair done at this location. Until I noticed that my radio no longer worked after I got it back. I took it back to them a few days later and they looked at it and said that there was nothing that they could do about it. Fast forward to today when I called about my bumper guard being reattached with some type of wire instead of factory fasteners and Mike Butler refused to acknowledge that it was their fault when I've never had any other body work done at any other time. Mike Butler all but called me the "n" word and insinuated that the bumper guard must have been reattached by some shade tree. Maybe because he knows that this establishment employed or employs them??? Now I've had to have 3 tires replaced because of these metal "hanger-like" pieces breaking loose and lodging into my tires, 2 of them today. I am not stressed about the tires because they are warrantied through the dealership but the careless and cavalier entitled attitude of Mike Butler makes me know that I will never spend nor refer another dime to this business ever. I would seek out another business if I were you!!!!"

"Car failed inspection after they replaced the catalytic converter. Repair was supposed to be OEM but it was an aftermarket converter put on instead, but I and my insurance were still charged for OEM. The weld done on the converter was horrible and leaked, and I now have to have another repair done on the car. Not to mention the entire process took almost a month when a converter should be a short job. UPDATE: The catalytic converter that they put onto my car was BROKEN, leading to the failed inspection. I assume they tried to pull a fast one on me being an out of state college student and getting insurance money rather than my own."

"Update to my last review. I found that the rubber gasket surrounding the door was in fact still intact. And that a new one was being ordered. Also all the dings have been removed. They have been helpful to my family who were good enough to help with my issues of getting my truck over to them and back. Thank you."

"Great experience working with DeSoto. Straightforward, honest and professional work. They took care of my car and did excellent repairs within a few days. I would recommend working with them to anyone!"