Tri-State Truck Center

"Absolutely the most ridiculous repair experience in over 20 years of trucking. It took 4 days to get a part from Volvo's warehouse that is 78 miles away. All these guys live for is their lunch break each day. There is no concern for customer service whatsoever. The warehouse (after making a shipping mistake 2 days in a row) would not allow me to personally pick up the part. The management should have been able to pull some strings after the warehouse failed to ship it on the first day. When all was done, and I was chomping at the bit to get out of here, the test drive took over 30 minutes."

"This review is specifically for Tri-State truck center located in Jackson, TN. I took my truck to this shop to replace turbo and egr. I emailed them saying please don't touch anything else. They ripped the truck appart completely. When I got towing to get it to my shop wrecker couldn't believe how much damage was done. From cracked exast pipe, broken valves, missing wire harness, truck was left with 0 coolant, missing screws, engine cover left loose, injector and injector covers were removed and stashed inside cardbox. Not to mention they charged me 22 hrs of labor to destroy my vehicle. Tried talking to them but was told that is a standard practice there. Emails and pictures of the damages caused by Tri-State truck center are available. Do yourself a favor whatever you do please don't use this shop because they will purposely rip the vehicle appart to get more work even without your approval. Thanks, Adela"

"Curtis and Tyler were excellent!! Hours away from home and pulling a load, I pulled in and they had my problem accessed and fixed within a few hours. Phenomenal service!!!"

"DO NOT take your truck here for repairs!!!! They have no idea what they're doing in regards to diagnostics!!! They've had my truck for six days now and it's still not fixed!!! Was told a couple times, tomorrow. Tomorrow and six days later. Not done!!! Save yourself time and money and go somewhere else!!!"

"I arrived on Wednesday to change the cooling fan in the cabin and fill the freon he said tomorrow morning 8 am, I arrived in the morning, but he started working at 12:30 p.m. 3:30 PM wrote for $1401.45 I just preshol change the freon and the cooling fan in the cabin, he said the fan speed sensor needs to be changed, it works why I ask he is a liar I understood later"