Lennys Grill & Subs 153 South Main Street, Memphis, TN 38103

"This Lenny's is located at the corner of Beale and Main...a lot of foot traffic...3 yrs ago this was one of the best...in the last 2 yrs it has become the WORST. The meat is extremely thin..only wheat bread today, no provolone cheese, no napkins in dispenser (I spent 19.00) sandwich maker singing loud and beating on counter. In spite of my love for Lenny's and the convenience of it being close to where I live I will never patronize this local again."

"This location has struggled in recent months. Like others have stated in their review, the service is slow... excessively slow. I've ordered on line 10 to 15 minutes ahead of time only to have to wait another 15 minutes when I get there. Dining in or ordering takeout at the counter isn't any better. Amyway, my last visit looked to be promising. There was no line and only a couple people standing at the end of the counter waitng for their food. I ordered a chicken philly salad and paid $.50 cents more than what's displayed on the menu and paid another $.50 for salad dressing. Really? A salad that doesn't come with salad dressing? Whatever. I took a seat to wait. It was then that I realized the 8 other people sitting at tables were also waiting for their food. I also noticed that most of the tables hadn't been cleaned or wiped down and no one came out to do that the entire time I was there. I sat there for almost 30 minutes waiting for my salad with mixed greens (which they are out of and apparently have been for the last year or so).So, I got chopped iceber instead. If you're looking for a fast lunch, most other restaurants downtown can get your food to the table in less time. Also, pay attention to the sign at the register. It actually rewards you with a free sandwich for a 5 star review, so take those 5 star reviews you see with a grain of salt."

"I ordered (11:30 am) online thinking it would be easier and I could get back to work quicker for a meeting I had to get to! After 10 minutes around 11:40 am (when it was supposed to be ready) I showed up and the lady acted like she did not know where my order was I was told I would have to wait (I understand they were busy and shorthanded). I waited, waited, and waited... In fact I had enough time while waiting to write this review in real time. It's now 12:00 pm when I'm supposed to be in my meeting... Still waiting...12:05 pm update: my boss called and asked where I was...still waiting, everyone who was in line seems to be getting their order... What is the point of ordering online? 12:08 pm, I feel really bad for the last behind the counter, I know she is doing the best she can but there seems to be no order or fairness to this situation. 12:10 pm, still waiting. To be honest if I could get my money back I would go to Jimmy John's two streets down or Subway for streets down (after what is left of my meeting of course.. If I make it back). 12:13 pm: OH WAIT! Another worker has come from the break room! 12:15 pm: Still waiting, I do not think the extra work that showed up is much help...12:17 pm:. I think the extra worker gave up and went back to the break room... I'm not really even hungry anymore. The lady from the break room did come back though. 12:21 pm: My order was placed on the order pickup rack... No calling my name or nothing... Good thing I just happened to check it myself or I would have a 12:25 pm update. The meeting at work ends at 12:30 pm (my boss told me not to worry about it and he would fill me in.). 12:30 pm: I did not eat it, I got it back and it was just turkey, cheese, lettuce, and tomatoes. No: pickles, onion, banana peppers, or hot pepper relish (the sub was too dry without it). I ended up taking one bite and throwing it away. DO BETTER LENNY'S!"

"Ordered online arrived 35 minutes later and my sandwich was still not prepared. Manager had no empathy as I told him I was on lunch and in a hurry. I waited for the order to be fixed and upon receiving it the order was less than subpar. I ordered a15in cold sub and the sandwich was as flat as it could be. I immediately asked for a refund. This established is very hit and miss even with the hours of operation. Sometimes they represent the franchise well and other times not. 3/2/2023"

"They're fast and food is always on point. Also the customer service is better then most places in the city and the building is surely the most amazing of any Lenny's locations I assume."