Valvoline Instant Oil Change

"They forgot to use the new seal when installing my new filter. then after my car lost oil pressure on interstate 65 south, I called, and they asked if I could get the vehicle towed back to their location. Instead of using a tow service which would cost hundreds of dollars and leave me stranded for hours, I had a friend leave work pick up the car and return us to the business. Fortunately, they did take ownership of the problem, but I received one free oil change for all of my trouble. This little incident cost me 6 hours of my day and someone else's time, fuel, possible engine damage and I received an innocuous email with just a QR code not stating what it was for or how to use whatever it was, so I had to drive back to the place of business for them to tell me it was a free oil change coupon for all my troubles. WOW thanks a lot! won't be back"

"This is a revised rating of three stars (from one star initially) and an additional comment as a result of an email I just received from the corporate Valvoline Oil Change folks. After I posted the one star review below they contacted me, apologized, and offered to refund the price I paid for the defective, or poorly designed rear wiper blade for my Subaru. If the local shop had done the right thing and refunded the price I paid for a poorly performing wiper blade, I would not have complained. Corporate quickly did the right thing, the local shop would not. Original comment and rating - The absolute worst customer service I’ve ever encountered in Franklin. Would rate them negative if I could. Had an oil change performed on 12/31/23 and while I am sitting there during the oil change the guy asked if I want my rear wiper replaced. Since i was leaving for a two week drive out west in a couple days where I knew I would encounter rain and snow, I accepted. So they put a $25 rear wiper on the car and I headed west a couple days later. The first rain I encounter is in Kansas and the rear wiper doesn’t wipe the water away and performs like a 10 year old blade. I endure what is essentially no rear wiper blade until I drive by a Subaru dealer in Helena Montana and buy another new one for $18 from them. It works great, like it’s supposed to. When I returned to Franklin 18 days after buying their defective wiper blade (the day I return from my trip) I take the defective wiper blade to them, and show then their bad one as well as the new one from Subaru, asking for my $25 back. I get “sorry, its been too long and we need to see the blade” from the manager. Her employee is holding the blade I brought back. Totally dishonest and absolutely do not back their products. I will never go back and will tell everyone I know how shoddy their products and services are. I heartily recommend you avoid this particular shop."

"Fast and efficient. I always forget about this location but I visited the other locations they had lines but this location had no line and I was in and out really quick. The service tech was nice and educated. They checked my cabin air filter as well as everything else and made recommendations. I also was able to use a $25 off code. It was a great experience."

"Parked outside and walked up to store to get pricing. Young man came out and told me I needed to get in line (cars were 3 deep in the lanes). Told him I was just curious about pricing. He told me I had to get in line and get checked in before he could tell me that. I told him that I didnt want to wait 45 mins to get pricing because if it was more that I expected I didnt want to waste my time. He looked at me and said "Well I guess you'll have to go somewhere else. This was 2pm 1-8-24 and this location in franklin. What has happened to customer service? It use to be fabulous. Drove up the the one 2 mins away from this one (also VIOC location) and they were super friendly and happy to just give me pricing."

"It’s not an instant oil change if you have to sit in line for 30 minutes, then sit in the bay for 30 minutes, then get your oil changed for another 30. I mean, NTB is trash but even they get an oil change done faster."