Dunkin' 2303 Andersonville Highway, Clinton, TN 37716

"The manager on duty Stefanie was absolutely condescending when we were trying to order. We asked for just a moment when ordering and less than one minute later she hatefully asks if she can help us find anything. Her tone for the rest of the transaction was shockingly disrespectful. When we asked for the team member who took our order and found out she was the manager!!! Wow. Just wow. Would love for the district manager Gina Huckaby to reach out. Someone in management treating customers (who had children in the car) this way is unacceptable. Poor representation of the company."

"Came for a pick up the door was locked. The food I was given was frozen. When I asked for it to be rewarmed the (fat girl with glasses not wearing a name tag) worker told me I was wrong and the food was fine. Then I was told I was wrong when u told her my drink was incorrect as well and she closed the window on me when I asked for Splenda. Then I was given cold food a second time. I almost never leave reviews but this was TERRIBLE and I will definitely never go to this location again. I only mention the appearance of the employee as she was so ridiculously rude and needs to be fired."

"My wife and I drove to this Duncan and we had ordered three large hot white chocolate mochas, they actually asked through the speaker if we wanted all of them large when which I replied yes so they specifically knew these were going to be large drinks, and three muffins and the snacking bacon. When I got up to the window to pay, the female working the window started handing me a medium drink and my wife reminded me that we had ordered large and so I pointed that out. She stated that the vehicle behind us head over to the exact same drinks just medium and then the manager comes over and asks what the problem is and she explained them and then the manager states that we will have to pay for it. In this case I'm kind of confused about why she said we had to pay for it because first of all we hadn't paid for anything up to this point and second of all we were going to be paying for the large drinks anyway. At this point I was now paid and it had been roughly a minute since the whole thing started. From the time that they took the medium drinks back and they gave us our large drinks, it had been about a minute and a half to 2 minutes. The cops weren't even hot or even warm, from the pictures that I am posting you can see liquid splashed all around the lids, and as you can see from the inside one of them looks like it has a whipped cream in it and the other two don't look the same. By the taste alone, it tasted like they had just poured the medium drinks into the large cups and added a filler like milk or something else just to finish giving us our drinks and get us out of there because the manager seem to really irritated and snippy at everybody. I will say this, we were only charged for the drinks so I'm not going to complain about the customer service as for giving us a discount because they made a mistake and I will give a 3 to 4-star review for that specifically and only to the female working at the window. I'm going to give the manager, or at least the person that we think was the manager because of how they were acting, I'm getting her a zero star review because of how she was acting toward her employees. There's no reason to be yelling and screaming at the employees that work for you. As a manager it's your responsibility to figure out what the problem is and try to help them fix it. It is not your job to be yelling and screaming at somebody because that doesn't fix anything. I am going to give it a one-star review for the drinks specifically because they were not correct and we're not correctly corrected. Now to finish this off, this is the first time that we have had any issues with this dunkin' donuts and I'm going to take it as a lot of people are just having a bad day but at the same time my wife and I didn't even recognize anybody that works in there from the people we normally see so this could possibly be an entirely new crew for that shift and they might not know exactly what they're doing. I hope some of you find this helpful."

"It's disappointing to have to share this, but I hope corporate takes note. At the moment, I observed three employees outside smoking while one is managing both the cafe and the drive-thru. The condition of the lobby is far from ideal, and it seems like there are equipment pallets left unattended for around a week. The bathrooms also need attention, and there's room for improvement overall. I'd like to emphasize that I appreciate the service and the quality of my drinks and food, but it's hard to ignore the outdoor area cluttered with trash and debris. UPDATE: to be fair, as I adore the team that works here, the lobby today (11/1/23) is spotless. I’m updating my review to five stars."

"Sat in line for 25 minutes then when I called them to let them know that none of my food was made right and all of it was cold and ice was melted. They tried saying they only had three pit people working as if that’s a customer issue that’s a management issue. All of my food was either burnt in cold or just cold."