AutoZone Auto Parts,

320 South Illinois Avenue, Oak Ridge, TN 37830

"they are great guys and always get the right part"

"Rude old man didn't seem like he wanted to help me at all. My husband had given me a list of what we needed and ended up not getting everything because of the rude old man..."

"Terrible customer service. I literally showed them the receipt for my recent purchase and they tell me there is nothing they can do even that though the box quite literally says 5 year warranty."

"Absolutely horrible experience. Employees were rude or indifferent and unhelpful. I was made to feel like a problem. The employee literally called me "his mess." When the one wiper didn't work and the one he replaced it with also didn't work he literally said "I hate you now". Eventually he got the right kind of wiper, but this was such an awful experience I will never come back to this location and do not recommend it to anyone."

"The customer service was really bad. I walked in there and went to the front desk and asked one of the two people currently working if they would mind helping me figure out which oil my car took. They said, “of course” and then started hysterically laughing at me. When we figured out what oil and oil filter my car needed the employee made a comment about how there is no possible way I know how to change my own oil and then laughed at his own joke. While helping me look for the oil filter, he could not find it. I picked up the one in front of me and said “is this right” he goes no that’s not it. He looks little bit longer and then he tells me they didn’t have it in stock and then suddenly see the one that I had literally just picked up and goes this is it. When I went to pay, I said I think I have phone number here and the guy checking me out just scoffs and says, “you probably don’t.”"