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Firestone Complete Auto Care
406 Gallatin Avenue, Nashville, Tennessee, United States
About the Firestone Complete Auto Care
Firestone Complete Auto Care is a trusted car repair and maintenance institution located at 406 Gallatin Avenue in Nashville, Tennessee. With a team of highly skilled technicians and top-of-the-line equipment, Firestone Complete Auto Care offers a wide range of services to keep your vehicle running smoothly. Whether you need routine maintenance, tire services, or major repairs, you can count on Firestone Complete Auto Care to provide expert care and exceptional customer service. Visit us today and experience the difference for yourself.
Photos of Firestone Complete Auto Care
406 Gallatin Ave, Nashville, TN 37206, United States
Opening hours of Firestone Complete Auto Care
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 19:00
Saturday:
07:00 - 18:00
Sunday:
08:00 - 17:00
Reviews of Firestone Complete Auto Care
"Proffessional and courtesy service. Friendly and welcoming. Shaun was great. The wait for 4 new tires and balancing and alignment was just over an hour. They kept up with their appointments and bookings."
"BAD BUSINESS!!!!!!! I scheduled for a tune up and oil change online and the online appt was confirmed. When we arrived for the appt. We told he needed to do a diagnostic that would be an additional charge. Felt like a part of a scam. I usually take my car to the dealer and they always do an inspection when I bring my car in for mainteneace. They already understand that if they do an inspection and something is found, they will make additional revenue. I didn't understand the concept ofrefusing service and misssing an opportunity to generate revenue and walking away from the opportunity to establish a relationaship that will generate even more. The manager was more satisfied with being a bully and trying to force me to accept something I didn't request on my request for service. He is so use to insisting on the diagnostic that he assumed I wouldn't refuse. When he couldn't bully me into paying an additional charge, he refused me service. He explained that when he does a tune up and oil change and you leave with the same issues, you'll be upset. Said he's had this problem before. Then I felt alittle unsafe because he then seemed the kind of person who would allow someone to leave and incur damage to their car to make his point of paying for the diagnostic. I'm used to my service an a multipoint inspection because they care about the customer and know that any additional issues discovered will be a bonus. He was banking on being a bully and some may accept because they have set aside time to out of their busy life to make the scheduled appt. At this point, I no longer trust you to have my best interest at heart. I don't feel safe and expressed this to the manager. He's so paranoid and on a power rush, refuses to service my vehicle. One of the most rude experiences I have had and when I get bad vibes it is always best to walk away but this ended to my benefit. When I called the dealer and asked if I could schedle for an oil change and tune up, he explained what I already knew. We will do a complimentary multi point inspection to make sure there isn't any other problems you need to be aware of. GOOD business principals. The kind of courtesy I look for when I;m seeking any service. I hope the change that policy but if they don't, you don't have accept this Bully mentality. Walk away and find a service provider who respects you and and would let you leave with an issue without telling you because you didn't pay a diagnostic fee."
"The manager from NOLA was so kind and helpful. I’ve gotten my Firestone tires filled up here for free multiple times and the mechanics were always so efficient, nice, and warm (but hey don’t forget to tip okay? It’s the right thing to do). I’ve never had them mansplain to me and I’ve never felt uncomfortable when I didn’t know what I was talking about."
"On January 24th I took my car in for my tire. My appointment was at 9am. I waited for an hour and a half until my car was ready. My car was not in the front building when it was ready, manager said it was probably in the back building. My car was parked in reversed. Keep in mind it was raining nonstop that day. I get to my car and drive off. I only went to pick up my son from school and straight back home. Next morning I realized a dent on my car on the passenger side on the back. I called Firestone to file a complaint before I did, I asked if there were cameras outside he said yes. I received a phone call on January 29th saying there’s no cameras outside by cooperation and due to me realizing it the next day the claim was denied the moment I left the property it became my problem and to file through my insurance for something I didn’t do, that’s ridiculous. My car was in perfect condition! I’ve been driving my car for 6 years never have I ever reversed my car into anything. Clearly looks like it was revered into something. I am so upset. On top of that they charged me for the patch they did on my tire only to find out by my partner the tires have warranty! Don’t take your vehicle there unless you want to inspect your car before driving off instead of trusting the company itself for their services!"
"Shaun took great care of me. He cared. He took down my information on the phone Friday night so when I came in Monday morning, he knew who I was and what I needed. He knew I was having a bout of bad luck and did the work as cost-efficiently as possible, which was free because he found that I had paid for insurance on the tires I had previously purchased from them. They were able to fix the industrial staple in my tire quickly and get me back on the road. Shaun and his crew have renewed my faith in and loyalty to Firestone."
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