Procraft Cabinetry, Inc.

"I've always had a great experience with pro craft. Dennis has helped us with numerous projects. We are always happy with the quality and service."

"The cabinets are surprisingly made well. To my knowledge, they only sell flat pack cabinets that you have to assemble yourself. Please check with the great sales staff to make sure of all of her offerings. Anyway you go I highly recommend checking into Procraft if you are shopping for new cabinets."

"Worst customer service. Nearly impossible to get customer service on the phone. Emails are never responded to, ever if you tag the store manager and your sales rep. Their stock and offerings have severely diminished. They don't deliver all of the product you order even though their website says everything is in-stock."

"Terrible communication. Ordered unassemble Cabinets now almost 8 weeks still not received. Called and emailed many times terrible communication. One time I reached to Sales Rep Dennis Meyer and he hang up on me, then tried to reach him not responding calls and emails."

"If this company's name is ever mentioned by me as a recommendation it will be followed by the horrible experience we had. The main issue was how non-responsive the sales team were. We had to practically beg them to take our $10-15k to redo our kitchen. We wanted Procraft to do the work upon first getting a recommendation to go to them and came ready to pay upfront & schedule the appointment because they came highly recommended from our contractor. The first sales agent we worked with, Jennifer, didn't return ANY calls or emails from me. We stopped by the store twice to speak to her, she kept saying she had to work up a model and would get back to us. Thirty days passed...........thirty complete days of follow-up by email and telephone and stopping by the store. We even asked another sales person (don't remember his name but he sits directly across from Jennifer) to take the project for us because she wasn't responsive. We spent about 55 minutes in the office with him, got all the models done, and he told us he needed to get installation quotes and would call us back as soon as that was done. As of today it's been two additional weeks and neither my husband nor myself have heard a single peep from them. I know that every customer has not had the same experience as me but I'm sure there are others that have. My recommendation -- don't waste your time. I have suggestions for other companies that would appreciate your business and do an excellent job if you need recommendations."