Rent-A-Center

"If I could give 0 stars I would. I had the most horrible service from the store manager, Clyde. I told him specifically to run my card for my past amount. My account was 5 days past due. I get a text message from my bank and Clyde decided to run my card for a payment that wasn't even due until Saturday. I called the store right back and that's when the ugly side came out. He informed me I should have told him the specific amount I wanted my card ran for. I have been having an account with them for maybe 8 months and have never had this problem. He told me he could refund me my money but it could take 7 to 10 business days. I asked could I speak to the manager and that was when I was informed he was the manager of 10 years. Then he proceeded to go into detail that he has never been late paying his bills and that he has had 2 houses and several cars and insinuated me paying my account late was the price I had to pay for him running my card for whatever amount he wanted too. It took me 10 minutes to get the phone number to the Lebanon store, I'm assuming that's the person over him. Didn't get much help talking to that person because I waited on hold for 15 minutes. I have never had a person that calls their self running a store speak to me like I'm their child. In my opinion he talked like just because you are renting furniture that he could run your payment on your card for whatever he felt. But the other guy said he might be having a bad day. Either way I would stay clear from this particular store. If the person running it has that kind of attitude and work ethic then it speaks volume as to what else is really going on. I read some of the other reviews and I'm not the only one this has happened too. I already filed a complaint with the corporate office. I don't care if my payment was a few days late but that doesn't give anyone the right to run my card for an amount I didn't authorize and then to get talked to like I'm a toddler. Take hees and read the reviews before shopping with this store."

"I don’t have any items I had to consistently follow up with representative regarding the same question for several days"

"They use your card to make payments that wasn’t authorized . To my understanding that’s illegal"

"People fall behind on payments life happens that being said calling 5 times a day and coming to a person's home everyday banging on the door as there is a emergency going on scaring your child half to death is not acceptable on any level ."

"It was ok I still don’t completely understand how it works but other than that it’s was great"