Panera Bread 1970 Old Fort Parkway, Murfreesboro, TN 37129

"They took cups away. Now you have to wait FOREVERE for a single cup. No one ever remembers it either. I always have to stand there like a jack@$$. Then they're like, "What are you waiting for?!" I feel so stupid just waiting for a stupid cup and getting treated like an inconvenience for what I have already paid for. It's not even worth it man."

"Shaunna I believe she is the cafe manager. She handled a situation beautifully as a manager. I used to be a manager for 6 years. And I understand what it's like. I ordered on the panera app. As I always do and I'm right next to my building. And I ordered $65 worth of food. And for some reason it didn't come even 20 minutes later after it was supposed to be there. And the delivery service must have taken the food. So I went up there. She apologized very sincerely and made sure to make the food fresh and quick and put me on priority. And I appreciate The amazing service, the whole team behind the counter that works on That shift should be commended and should get a pay raise. I will definitely be back many times in the future. I hope I spelt her name correctly. Great service guys keep up the good work."

"The food and service was pretty standard as far as Panera locations go but this specific store was the dirtiest I've ever been to. Trash and food littered the floor everywhere, the seats were heavily soiled and stained, the tables were sticky and there was visible mildew on the outer area of the ice dispenser. I will avoid this place in the future and advise others do the same."

"I gave service 2 stars only because Inwas questioned so many times if Inwas sure i omitted an ingredient from my daughters burger. Ultimately felt as if i was blamed for ordering it incorrectly. I had to show them my digital receipt. Other than that, it was re-made. Food amazing as always"

"This place is disgusting there is trash everywhere the drink machine looked so nasty I don’t know what they get paid for ? Never going back to this location again I hope the manager or the owner dose something about this. And the health inspection"