Panera Bread

"After being on a diet of clear liquids in VUMC for several days, I was very excited to have just a simple grilled cheese & chocolate chip cookie from Panera. Unfortunately the half grilled cheese sandwich was awful (how does one mess up a basic grilled cheese?) with an odd taste & the chocolate chip cookie was as hard as a rock. The hospital cafeteria food is better than the food at this Panera. I wouldn’t recommend anyone spend a minute of their time or a dime of their money at this location. Such a shame to operate like this at VUMC. Patients, guest & the amazing hospital staff deserve better."

"This has got to be the worst Panera bread in America. I attempted to order 4 different things and they are “sold out” of everything. This is an everyday occurrence here. This establishment is a total waste of space. How can Panera allow this place to remain open? They provide almost no value to patients, guest, and employees at the hospital. It’s a very embarrassing establishment. I wish I could leave zero stars because one star is way above what service they provide."

"The only reason I gave a star at all is because I had to leave a review. Upon entering I felt as if I showed up to their house unannounced. The counter lady’s attitude was immediately a red flag. She didn’t want to speak to me at all. When I asked her where could I get my drink. She rolled her eyes & pointed to a corner as if I should’ve known. She asked me for my name for the order and disappeared. After waiting for 20mins (the only person waiting at the time) I went to the counter with a different lady. She couldn’t find my order. As she was looking the original lady showed up and shrugged her shoulders as if she had nothing to do with Panera at all. Then it was discovered that A bag that was sitting on the counter with no name an incorrect order description on the bag was “mine.” I sat down to eat beyond irritated opened my food and it looked like they played soccer with my sandwich. I asked the girl for my money back and was told I could just throw it away myself and of course I vehemently refused. The manager was alerted for a refund and I told her I didn’t want to discuss as her employees were standing there glaring & to be honest I was entirely too angry to discuss it. I’m almost sure she was fully aware to the problem after looking at your reviews. You should seriously consider replacing your entire staff there all the way to management. Your restaurant is disgusting and so is your staff. This is not Panera’s reputation and this store is ruining it."

"Same staff as the Ah Bu Pan there and continues to be horrible!!! Just ordered a $16 Tuna sandwich no lettuce or tomato or onion toasted. Saw the girl type it in and she told the cook exact instructions as well. Got the sandwich and of course it was not toasted, had all the tomatoes onions and lettuce loaded on it. Clueless - don’t even attempt to go here until management changes. Vanderbilt cafeteria food is much better!"

"Ordered pick 2 broc cheddar and Fuji apple chicken salad to go. Paid for extra cheese and did not get it. Just gave me a tiny amount of dressing not enough to coat all the lettuce. Yesterday ordered a sandwich with mayonnaise and it did not come with mayonnaise. I love paneras food but if you are going to charge a premium for food you need to deliver the basics. This location sucks. I have spent 60.00 for food here the last 2 days and both days my meal sucked."