Ponder Auto Repair
915 West Market Street, Johnson City, Tennessee, United States
About the Ponder Auto Repair
Ponder Auto Repair is a trusted car repair institution located at 915 West Market Street in Johnson City, Tennessee. Our experienced team of mechanics is dedicated to providing top-quality service for all types of vehicles. From routine maintenance to major repairs, we strive to ensure that your car is running smoothly and safely. With our convenient location and commitment to customer satisfaction, Ponder Auto Repair is the go-to destination for all your automotive needs in the Johnson City area.
Photos of Ponder Auto Repair
915 W Market St, Johnson City, TN 37604, United States
Opening hours of Ponder Auto Repair
Monday:
07:30 - 17:30
Tuesday:
07:30 - 17:30
Wednesday:
07:30 - 17:30
Thursday:
07:30 - 17:30
Friday:
07:30 - 17:30
Saturday:
Closed
Sunday:
Closed
Reviews of Ponder Auto Repair
"awful place to get your car worked on. called a few weeks ago about my car and they didn’t even know a check engine light was a thing and had no clue what i was talking about… concerned about that one lol. there rude and way overpriced, you’d be better buying the part and doing it yourself at home if your experienced!"
"I had always heard good thinks about Ponder and decided to give them a try because they were close to my house. Shortly after I got my vehicle back the problem I brought it in for repeated itself. It was a Friday afternoon and I called and asked if I could drop it back off knowing they couldn’t possibly get to it again before Monday. They called me back Monday and advised the aftermarket part they put in had not worked correctly so they replaced it with a more expensive OEM part. I asked what I owed for the more expensive part and was told nothing and they apologized once again for the issue. Every company has something like this happen from time to time, The integrity is in how they handle it. I could not be any happier."
"This is a true and honest story. And seems to be a common act that they perform according to other reviews. I have a 2008 sport trac that has been taken care of. I found that the head gasket was leaking. How did I know? I saw it leaking. That was the only way that I knew the truck had an issue. It gave no signs in the performance. I called my mechanic and he recommended Ponder auto repair. I called and told them what was going on and immediately the secretary dude says well it doesn’t sound like a gasket but we will check it out. He priced the head gasket repair. A whopping $2300 but I wanted it done right. I dropped the truck off at night and filled out the form . Clearly stated that the head gasket is leaking. A few days went by and the secretary dude called and said the head was good and that the radiator was ruptured. Well that was a lie. I said it is leaking check it again. Two hours later called back and said head gasket checked good. At that moment I should’ve got my truck but I trusted them and paid $1200 for them to change the radiator out. Yea stupid again. Picked the truck up and on day 2 the heat didn’t get hot and it was missing as well as the thermostat jumping around. I called and told them what it was doing. As I already knew that it was the head leak. Once again the secretary dude answered and says oh it probably has another leak on the radiator. How this place stays in business with the lack of knowledge is a mystery. I called and asked to speak to who runs the place. Brian Ponder calls me back and say’s bring it in and I will check it out myself for free. Ummm well that’s so sweet. So I filled out the form the same again and a day or so later a dude calls and says I have one or two cracked heads and they recommend replacing the motor. The quoted replacement with a used motor for $4700. I called Brian ponder again and told him that if the head gasket had been fixed in the beginning then the heads would not be damaged due to it had never overheated until they touched it. He says I will make it right and offers to the labor from the radiator job off the motor price. Wow Brian u really made it right. They screwed me over from the secretary to the owner. Now I have taken it elsewhere and immediately was told when pulling the engine apart that the head gasket was bad. It would have been great if Ponder auto would have listened to the customer. I mean I obviously have more knowledge than that bunch.The heads were sent to the machine shop. I expected to have an issue due to driving 45 min to take to mechanics and the ponder drives. And no the heads were not cracked but they were warped from overheating after Ponder repair. So now I’m out the radiator repair and now add a set of heads when this could have been over and done if they would’ve actually knew what was going on. So now I have spoke to a lawyer and I do have a case and we will get paid back plus damages. And the better business bureau will get to hear the story. Thanks again Brian Ponder for taking food from my family without a flinch"
"Driving my '99 CR-V to Knoxville when the dreaded 'Check Engine' light came on in JC far from home, Google pointed me to another garage, but I spied Ponder's OTW and pulled in there SO GLAD I DID! Gentleman pinpointed the issue, took care of it in five minutes and didn't charge me a cent for the fix! Writing this review from Knoxville, but I'd drive to Johnson City for service from these amazing professionals that's how friendly and professional they are. They certainly made my day amazing!"
"I wish I could rate this place higher than 5 stars. I’ve been to multiple mechanics in three different states and they couldn’t fix my ac. I didn’t have high hopes based on past experiences but they actually fixed it! I didn’t have a leak or low Freon, the clutch that switches my ac on was broken and none of the other places found it. Great front desk service as well, I’m always nervous to go to a mechanic because I’m afraid they will take advantage of my lack of knowledge but I appreciated how they explained to me what the issue was and actually fixed it. They also told me if my ac messed up within the couple of weeks they worked on it, they would check on it for free. I’m definitely coming back here for future auto repairs!"
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