ModerNash Semi-Custom Kitchen, Closet & Bath Cabinetry

"I paid a huge amount for delivery and installation (more than ordering directly from IKEA) because they would install 2 Ikea desks. Instead the desks just arrived and the company claimed they wouldn’t install. So I paid for more for delivery than if I had just ordered off the website, and now have to find someone separately to install. On the communication front, it took 4 days for me to get a response from anyone about scheduling an appointment. It wasn’t until a third email in which I questioned their legitimacy as a business that I got a response. Avoid at all costs. This is a group of thugs running a racket."

"Before I knew ModerNash existed, I designed my IKEA kitchen on my own and with the help of the Kitchen Services team at the Memphis IKEA. But as delivery time drew near, I got more and more nervous about my ability to successfully get all these pieces together, installed, level, and flush. My husband found ModerNash and holy smokes are we glad he did. The team put our kitchen together in a fraction of the time it would have taken us, and it's flawless. What's more, they've cultivated relationships with several IKEA locations and distribution warehouses...so when some of our drawer fronts and panels were continually put on backorder, they were able to source the very last pieces I would have never been able to get on my own. Nick, Josh, and Tony are hands down the greatest team. Do not hesitate making the investment!"

"After reading Nicks reply I reached out and asked him to send me the emails and the design he said they had made, which he did right away. Because of his sincere reply and honesty I have changed my review from 2 to 4 stars. I do not know why these emails are not in my inbox, all other communications are still there, but things happen. I have to say I feel my wife would have liked the design and likely went with it, also all the questions we had were answered. As I said we appreciated the effort to accommodate us in the timeline available, I do not feel it was a mistake to use your Junior designer. If we have another project in the future we would consider visiting Nick and his company again. I am leaving my original post below for clarity. Have to say I was impressed at the start but that changed to disappointment in the end. At the beginning of the year, we inquired about their kitchen design service. I received a reply from Nick that day with the options, we responded that we wanted to come into their design center, what we had for appliances and what we were looking for. When I did not hear back, I made numerous calls that were never answered (no way to leave a message). I sent a follow up email 2 weeks later and Nick replied that day with an apology, he had missed our email, ok it happens. He informed us appointments were 2 weeks out at that time, unfortunately we were coming into Nashville the following week but would stop by anyways to look around and set up one in the future. Nick then informed us he would have someone available for us when we came into town. When we arrived, our designer was having trouble setting up the system. We were informed, they were new and this would be their first solo session, not a problem. We were not pressed for time, they needed to kick the training wheels off so to speak and we were happy to have an appointment, so a win for everyone. They also had problems with the software again not a problem or their fault, if you have ever used Ikeas program you would totally understand. With all the problems we went over our allotted time, there were several questions that they could not answer. The designer verified our contact information, assured us they would follow up with our questions and we left. Days turned to weeks, to months, I'm not going to force a company to take my money, we would have spent over 16k just in cabinets and hardware alone. I believe we were very open minded with everything that happened. If you look at my other posts, I am big on customer service, in the end, we went elsewhere, spent more but did not have to worry about service or headaches. Pictures on Google are misleading, the new store (only one picture dated Nov 2020) is nothing like their old showroom (numerous pictures of the old design center) and not sure if the kitchens are ones they installed. New location has very little on display (one small room) so do not expect much. Don't know why they changed locations, but great customer service would make up for a small showroom."

"We couldn't be more pleased with ModerNash! Nick helped us design our layout, gave us excellent suggestions to maximize space, and then his crew did an impeccable job with the installation. We heartily recommend them!"

"I can't say enough good things about the entire ModerNash team! They helped take a bunch of mismatched appliances to create a sleek office kitchen. It was a puzzle, but they kept at it until it was perfect. Their problem-solving, attention to detail, patience and desire to please was much appreciated and we are thrilled with the results!"