Dunkin'

"Don’t order on the app because if they don’t have the item, they tell you to go to the app to get a refund. You can’t do that, the robot offers to give you points to make up for not getting food. I wanted a full refund because the coffee was pure sugar. The quality is very inconsistent at this location. Don’t waste your time and money. I haven’t been contacted after reaching out 2 different ways."

"Today was the 4th day in a month that I attempted to order only to be told they’re not taking orders right now. It’s 8am, isn’t this the prime time to accept orders? I asked if they’re open, and she said yes , but they’re just taking taking orders right now. What?! The shelves always remain stocked so I’m not sure what else they’re slinging in there, but it’s definitely not donuts."

"I arrive at 2:30 PM on a Monday afternoon to find the lobby door locked. I circle around through the drive through to be told by a lady through the intercom “We’re closed; I apologize.” Uhh, closed 4.5 hours before the 7 PM closing time posted online AND on the front door? If you peer in the window, you can even see the plentiful stock they have sitting there on the shelves at this hour that I’m sure many customers would happily purchase if given the opportunity. But instead, they are willing to keep their doors closed and likely throw this remaining stock away. If both Dunkin’ and this store owner want to miss out on an opportunity to make money, be my guest, but if they want this store to remain profitable, they should probably consider making some serious changes, quickly, because I can easily see this store closing down within the next year if things continue to run how they are currently running."

"Highly disappointed, this is the closest Dunkin yet I'd rather drive to the one on Harding because the quality is so much better. I would say that 1 out of every 5 visits is successful. The food is always burnt. We placed an Uber eats order and I watched as it was being prepared and then the as soon as it was done, the driver picked it up. Living 5 mins away I assumed it would be fine. This is completely unacceptable. It's not edible, the large coffee is not even full, the small is watered down, the food is burnt, and we are missing the coffee roll and donut. The eggs on the sandwiches are clearly overcooked and I assume has been reheated multiple times. Unacceptable. See images attached, if you are wondering that is supposed to be a cinnamon raisin bagel and a croissant sandwich. Definitely extremely frustrating."