Taco Bell 3045 Covington Pike, Memphis, TN 38128

"Food was awesome! It was very slow and the employees could do a little better at the drive thru window with friendliness but it wasn't bad by any means!"

"I'm not a frequent customer of Taco Bell, but this will be the absolute LAST time I enter this establishment. My food was prepared, and the bag was literally thrown on the counter without so much as a hello from the young man who prepared it, and he walked away. Another young man asked who needed a cup, and the first gentleman stated, "Give it to him!" with a point. That gentleman placed the cup beside the bag and walked away without saying a word. So I waited for 10 minutes to be called to retrieve my order. That's when the 1st gentleman asked, "What is he waiting for?" So I addressed him and asked,"Are you asking what I'M waiting on? The lady whom I assume is managing the shift intervened and started explaining that the thrown bag was, in fact, my order. Had my kids not specifically asked for Taco Bell, I would have demanded a refund. This level of disrespect for themselves and for the customer is absolutely unacceptable. This entire shift needs to be retrained. ASAP."

"Much improved since last review. Still the occasional missing item on a mobile order, which is my usual method of ordering, but can definitely notice an improvement. Was very surprised today when they apologized for long wait (I didn't feel it was particularly long) and even offerede small coupon gesture, which I had no idea they even did. So whatever methods they're doing to increase the customer facing service, it's working."

"I ordered from this location today. I ordered almost $30 worth of food for myself, husband, and daughter. First off, when I got to the window, the young lady that was there was not pleasant. I ordered(for myself)2 chipotle ranch grilled chicken burritos and neither had tomatoes, avocado sauce, or chipotle ranch sauce. I called to ask for a remake and was told to bring them back. I was certainly not happy because I was exhausted from work and hungry but I understand that things happen. I went back to the window and the same young lady was there with the same unpleasant attitude. A young man came to the window and asked if I was there for the grilled burrito remake, I said yes. I asked if they could give me a receipt because they did not give me one on the first trip and I wanted to add it to my app so that I could get my points. I assumed they put it in the bag but they didn’t. I did split pay, 20 in cash and 9 and some change with by Apple Pay. The young lady immediately said “I can’t reprint” but the young man asked if I knew the time that I was there and he could try to find it. I appreciated the fact that he at least offered. He tried and after about 1min I told him to not worry about it and I thanked him for at least trying. I also asked the young lady if I could have a mango tea with no ice because the freeze I had melted. She gave me a tea with ice. I ignored it and just said thank you, she replied with uh huh and closed the window. She did the same thing the first time I was there before the complications. I said thank you and she said uh huh. I got my food and it still wasn’t good. I was there yesterday and ordered the same thing, it was absolutely fantastic. It looked as if it was from a commercial and tasted even better and the service was fantastic. Today, it felt as if I went to a different location but it wasn’t. I was first there today around 3:40pm."