Taco Bell

"Amazing service today 2/24/24 @,1:48 pm.l couldn't open the door. The young gentleman came outside to tell me they were open. I received my senior citizen discount without having to ask for it. Warm, friendly, fast and clean. Great work!"

"I call myself wanting to go get me some good ole Taco Bell Breakfast early Saturday morning 2/3/24 at this location and when I pulled to the speaker, the worker who was assigned to the speaker welcomed me with a nasty attitude. You can tell that the worker wasn’t up for working and my intuition knows that this customer was possibly frustrated with coming in to work since it wasn’t nothing I did. I spoke on this because it’s important to understand both sides here as a customer and a worker but a customer shouldn’t have to experience bad customer service all because the worker didn’t want to work. It’s not the customer fault nor customer responsibility to have to “understand” when someone tone is off. I’m sure this worker may feel the same if they went to a restaurant and someone gave them bad customer service. This turned me away from coming to this restaurant. Customer service is key! I didn’t go about purchasing anything…Once I heard how rude this worker tone was I surely didn’t want to order food and have workers at this place make my food that I would digest in my body. That energy is off therefore I won’t come back here."

"First off I want to say this probably the best taco bell in the area and the food here has never gotten me sick unlike navy rd's location. The manager (12/22/2023,630pm) had awesome customer service and kept her staff on task. My order was correct and prepared to the best quality. The only thing stopping me from giving this place five stars is they need to show more TLC to the dinning area. Also, not talk to employees about bad habits out in the open."

"It took 1 hour for my online order to be ready. The woman behind the counter locked the doors at 8 PM and missed out on multiple customers trying to come inside. It’s posted on the door and online the Dine-in area closes at 10 PM. They did not want to talk to customers or assist in anyway. It was obvious the woman with the long ponytail and headset was trying to leave early. She spent more time looking out the door and ignoring customers than helping get the food out. The food we did receive was old, stale, and hardly had any ingredients. The potatoes were hard and tasted like they had been cooked days ago. The refried beans were hard and crumbly. The tacos had a hint of beef, a few pieces of lettuce, and what appears to be a teaspoon of cheese. The chalupas had a few pieces of chicken. This used to be the best Taco Bell in the Memphis area but now it’s just like the others."

"I honestly think this experience ruined Taco Bell for me for life. Two items from their volcano menu a few weeks back, not only did they not have the sauce which makes them volcano items, but BOTH tacos were broken. One was completely broken in half. Additionally, the shells tasted like flat out cardboard. They were soggy and stale at the same time. The fact that a real life person could wrap these up and send them to another real life person to eat is beyond my comprehension. On top of that: We had been going to this location versus the one on Stage because we like the drive more, but there has not been a single visit where we didn’t have to get out of the car and go in because we were missing something. In fact, we were missing two items from this order with the broken af tacos. Also, the Pepsi is consistently poorly mixed - tastes like club soda, and they’re almost always out of Baja blast. I can’t wait for machines to take over these jobs because no person should be getting paid to do this. Whoever is in charge of overseeing this location - whether it’s local management or the person who is over making sure the region gets the resources it needs - should be absolutely embarrassed."