Texas Roadhouse

"My husband, son, grandfather, and myself all went out to eat dinner and arrived at the restaurant at around 7:20 and was sat immediately. It took our server 10 minutes to take our drink and appetizer order and another 10 minutes to actually receive our drinks my sons and my drinks were wrong and we were unable to ask for them to be corrected because she left just as soon as she sat the drinks down. We were ready to order by the time our drinks arrived but couldn’t because she didn’t stay to see if we were ready. We sat there waiting until 8:26 before we got our appetizer and she still didn’t take our order then. We were finally able to give our food order and the food came out fairly quickly but it was room temperature at best and tasted very bland. Me and my husband got the steak combos with shrimp. We ate less than half of the food and brought it home to our dogs who loved it. Our grandfather talked to the people sitting next to us, they informed him that our server had been wanting to leave but wasn’t allowed to and that is why all of our servers tables had been experiencing the same problems that we had. 2 hours of our time wasted for poor service and probably the worse steak and shrimp we’ve ever had. We will not be coming back."

"NENE!! When I say attentive, I mean attentive!! I will return to location vs the other location in Southaven MS. NeNE, was it!! From the time we sat down to the time we left she made sure we was straight!! I appreciate her customer service. Every job needs a NENE"

"I took my hubby here on a Saturday evening around 5pm for a pre-birthday dinner. It was crowded inside so we had a 15min wait for a table which was fine. Once at our table the hostess cleaned it immediately because it was dirty. Our server was attentive and took good care of us, everything came out quickly after we ordered. The rolls were fresh, hot & the cinnamon butter made them sing. We also shared fried pickles which were crispy and rightly seasoned & a house salad with blue cheese & 1000 Island dressings, my husband wanted a second one! Shortly after, the Porterhouse Steak came out, topped w/sauteed mushrooms & 2 baked potatoes w/ butter, sour cream, shredded cheese. We gave 20% tip because everything was spot on from the beginning. Also our server was the only server wearing a mask, which made me feel good as she was serving our food."

"Received half my order and waited 20mins. to speak with Manager male that seem not to care to left with a refund that I never received back on my card ! Plus food was not hot I can’t believe it! Most of the time food is good. I guess service is going down here. I just wanted the manager to make it right!"

"Service was exceptional. Maddie went over and beyond to give a great dining experience. Food came out fast and hot. Glasses stayed full. She was attentive and helpful. Food was good no complaints."