Midas 798 West Brookhaven Circle, Memphis, TN 38117

"I had a really good experience at this location. They were nice and knowledgeable. Andrew was very pleasant with me and the other customers. When having car repairs, it is rare to feel like you have been treated with care. This was one of those rare times. I feel comfortable that they were honest with me about my vehicle. I wish more places had the integrity and transparency that this location demonstrated."

"Set up an appointment to get new tires and my car aligned. They got me in quick and the service was very good. Very thorough in the check out process and the pricing was very good for what I had done. Would definitely come back for any Service that I need in the future"

"I had my vehicle towed here while out of state for medical care. I spoke with the store manager prior to the vehicle arriving, explaining the work needed, being out of state, etc. The following day, they stated they would not be able to complete the work. Due to not being well and not being local, the vehicle was not my priority. Following back up, I was told a previous store manager (out on medical leave, ironically) claimed the vehicle abandoned and sold it, but never once contacted me. The new manager, Andrew, claimed they followed “the process”, which included sending three pieces of certified mail. Andrew could not verify the mailing address nor the dates sent, any other attempts to contact me, or any other details regarding “the process”. I was told a district manager would be calling me, which of course did not happen. I entered case #431-0260 with Midas Consumer Services on 12/08. The rep, Alan, had to be reminded to take my phone number after he assured me I’d receive a call within 2-3 days from a district manager. I’ve called back Midas Consumer Services again as of the date this review. The rep called the store to obtain the district manager/owner info, because apparently they don’t have that info available at their consumer services group. Because of their lack of response, I’ve had to hire an attorney just so I can get basic info and to stop getting the run around. Be aware that any type of problem may not ever get resolved with this shop unless you have an attorney at the ready."

"Brought my car in for heater core replacement when I picked my car up it wouldn't even go in gear my steering wheel would click when I turned each direction safe to say they messed up more than they fixed. When I arrived the manager and the mechanic said my car was already having these issues which it was not. Poor attitudes and lack of accountability is the main issues here"